Digital Ad Operations Associate

Future Publishing

1d•$40,000 - $48,000•Remote

About The Position

The Digital Ad Operations Associate is the front line of ad campaign execution and serves as a brand representative in partnership with a Client Service Account Manager. The role supports campaign success from closed-won through renewal, including day-to-day campaign management, best-practice execution, and attention to client return on investment across an assigned portfolio. The position reports to the Email Ad Ops Manager and is remote within the U.S., with hiring limited to 37 specified states and the District of Columbia.

Requirements

Command of HTML and inline CSS.
Ability to work quickly and accurately at scale across a large array of clients.

Nice To Haves

Familiarity with Google Ad Manager.
General knowledge of ad-serving principles, common third-party ad servers, tags, and tracking as they relate to pacing, volume, and revenue impacts.
Proficiency with proprietary ad technology, Salesforce, Litmus, and Real Time Email.

Responsibilities

Communicate with clients to obtain campaign assets and answer questions about ad specifications.
Iterate ad copy to improve performance.
Respond promptly to questions, including inquiries about tags and troubleshooting tracking, pacing, implementation, and reporting issues.
Send reminder emails for upcoming scheduled ads and final ad previews for client approval.
Upload, test, and schedule advertising creative using ad servers to ensure campaigns start on time and deliver fully.
Investigate delivery discrepancies and technical issues with clients, agencies, third-party platforms, and internal teams, and provide resolutions.
Keep Account Managers and clients informed about current campaign data, creative received or outstanding, client requests, and campaign priorities.
Support Account Managers in maintaining advertiser relationships and campaigns through excellent customer service.
Provide the Partner team with creative previews for association approval.