Ad Operations Coordinator

Fetch•US - Remote,

4d•$58,000 - $64,000

About The Position

The Ad Operations Coordinator supports the execution and scaling of brand campaigns within the Fetch app. The role works at the intersection of partners, technology, and operations, managing how brands are configured in the app, including campaigns, partner assets, product catalogs, point attribution, and redemption logic. The position collaborates across teams and supports partner performance, shopper trust, and platform scalability. This role is suited to someone comfortable in a fast-paced environment who can own complex workflows and coordinate with cross-functional teams. It provides exposure to the operations of a consumer app and partner ecosystem. The position is full-time and may be based at a US office or remotely within the United States.

Requirements

Bachelor’s degree or equivalent practical experience.
At least 1 year of experience in operations, client support, project coordination, or a related role.
Strong proficiency in Excel or Google Sheets, including comfort working with large datasets.
Excellent written, verbal, and time-management skills.
Ability to work effectively in a fast-paced, scaling environment.

Nice To Haves

Experience supporting client-facing teams or managing external deliverables.
Experience translating business requirements into technical or operational inputs.
Familiarity with marketplace, ad tech, promotions, or consumer app environments.
Experience identifying and improving operational processes.
Experience using AI tools, automation, or scripting to streamline workflows, improve accuracy, or reduce manual effort.

Responsibilities

Own end-to-end execution of brand campaigns, ensuring accuracy, timeliness, and adherence to Fetch standards.
Configure campaigns, partner assets, and product catalogs to ensure a seamless user experience.
Manage multiple concurrent workstreams and balance priorities across internal teams and client timelines.
Partner with Account Managers to support client goals and optimize campaign performance.
Translate promotion specifications into clear, actionable inputs for technical and operational teams.
Track progress against milestones and deadlines, and proactively communicate risks, blockers, and updates.
Identify opportunities to improve processes, tooling, and documentation as Fetch scales.
Experiment with AI tools, automation, and new workflows to improve Ad Operations efficiency, accuracy, and scalability.
Serve as a subject-matter expert on “How Fetch Works,” advising internal teams on solutions for partner and product initiatives.
Contribute to cross-functional projects that enhance partner experience, user experience, and internal efficiency.