Digital Account Manager

Flosum

13h • Remote

About The Position

We're looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You'll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success. You'll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time.

Requirements

• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
• Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
• Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
• Experience managing complex, multi-stakeholder accounts with long sales cycles.
• Excellent written and verbal communication skills; ability to build trusted advisor relationships.
• Strong commercial acumen — able to construct ROI narratives and business cases for expansion.
• Experience working with SaaS platforms, preferably in the Salesforce ecosystem
• Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)

Nice To Haves

• Experience with Salesforce DevOps tools or release management processes
• Familiarity with CI/CD, version control, or agile development practices
• Background working with enterprise customers
• Salesforce certifications (Admin, Platform App Builder, etc.)

Responsibilities

• Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
• Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
• Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
• Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
• Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
• Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
• Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
• Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.

Benefits

• Competitive Compensation Package
• Health Benefits including Vision and Dental
• HSA & FSA
• 401(k)
• Unlimited Flex Time Off Plan + All Major U.S. holidays
• Remote Work Location
• Phone / Internet Monthly Capped Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed