Gestionnaire de comptes numériques 2 (à distance) / Digital Account Manager 2 (Remote)

IQVIA•Mississauga, ON

11d•Remote

About The Position

The Account Manager serves as the overall account owner, liaison, and concierge for customers in the pharmaceutical and healthcare industries. The focus of this position will center on the planning, execution, and strategy of digital campaigns within the email channel and other innovative technologies and products. A successful Account Manager will display aptitude in the delivery/execution of campaigns, initiatives, and related technology. The Account Manager helps maximize client program performance within the project budget and is accountable for directly managing/executing client projects from inception to completion and onto renewal. The Account Manager will support his/her manager and the Vice President of Digital Solutions when new services are offered and will be accountable for growing opportunities primarily within existing execution accounts.

Requirements

High client-satisfaction skills with commitment to quality
Ability to establish, manage, and maintain key relationships at Client team and Agency levels
Ability to manage project execution for successful deliveries
Ability to demonstrate strong leadership and exercise good judgment and diplomacy with both clients and internal teams
Ability to identify opportunities for campaign expansion or extension
Ability to support multiple teams/assignments
Ability to grow business within established portfolio of accounts
Proficiency in revenue recognition practices
Willingness to travel for client and corporate meetings as needed
Commitment to utilization of systems and tools
Functional knowledge of English, both written and spoken, is necessary to perform the duties of this position
Four-year bachelor’s degree
Project Management experience
2+ years of account management experience
Understanding of email marketing as a primary communication channel

Nice To Haves

Knowledge of digital marketing within the pharmaceutical and/or healthcare industries is desirable

Responsibilities

Retain year-over-year revenue for assigned accounts
Seek expansion opportunities and grow assigned accounts by identifying unmet needs and responding to strategic client issues
Forecast and ensure maximum revenue recognition as measured by P&L, margins, targets, And other financial metrics
Serve as main point-of-contact to Client teams and Agencies
Build loyalty and cultivate relationships with Client teams and Agencies
Demonstrate knowledge with DMD’s product and service offerings
Utilize learning derived from results and offer expertise and strategy for campaigns to drive future strategy
Drive/lead presentations for Client Team/Agencies and support Sales VP in senior level presentations
Visit client sites if needed and designated by supervisor
Tactical oversight and project management of all campaigns for which this Account Manager is lead
Ensure projects are on budget, in scope, and on time
Execute or coordinate tasks, including list pulls, reports, email testing/deployments, and Live (Deployment) file creation
Collaborate with functional teams to ensure all projects are developed for the best end-user experience
Assist Sales VP with contracting of new business
Work with Sales VP or lead contracting for expansion and renewals in existing business
Communicate client needs and expectations clearly across development teams
Understand the needs of the client and translate those needs into a tactical plan of execution
Collaborate with functional teams to ensure all projects are developed for the best end-user experience
Analyze results data and communicate the findings in a meaningful way to clients