Strategic Account Manager / Gestionnaire de comptes stratégiques

Antech•Calgary, ON

4d•Hybrid

About The Position

The Strategic Account Manager identifies, wins, maintains, and expands relationships with strategically important large customers. Assigned to several specific named customers, the Strategic Account Manager is responsible for winning new Antech customers, achieving sales quotas, and meeting assigned strategic account objectives. The Strategic Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring that assigned customers’ needs and expectations are met by the company.

Requirements

Minimum 4 years’ experience in animal health sales, pharmaceutical sales, marketing, or biotechnology experience.
University Degree in Science or Management, post-graduate degree an asset.
Proven ability to network and develop new business relationships.
Proven track record with corporate veterinary practice groups, channel management or equivalent.
Experience with contract negotiations.
Advanced knowledge of the veterinary pharmaceutical industry.
Strong business and financial acumen.
Strong analytical and mathematical skills.
Ability to communicate effectively both orally and in writing.
Effective interpersonal and leadership skills.
Effective organizational skills; attention to detail.
Ability to consistently meet deadlines.
Excellent problem-solving skills: ability to resolve issues effectively and efficiently.
Excellent presentation skills.
Knowledge of Microsoft Word, Excel, PowerPoint, Outlook and other Office Programs.
Experience with veterinary practice management systems.

Nice To Haves

post-graduate degree an asset

Responsibilities

Establishes productive, professional relationships with key personnel in assigned customer accounts.
Ability to develop organic opportunities with existing customers and develop new business relationships with emerging customers.
Coordinates the involvement of cross-functional support across the company in order to meet account performance objectives and customers’ expectations.
Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
Achieves assigned sales quota in designated strategic accounts.
Meets assigned expectations for profitability.
Achieves strategic customer objectives defined by company management.
Completes strategic customer account plans that meet company standards.
Maintains high customer satisfaction ratings that meet company standards.
Completes required training and development objectives within the assigned time frame.
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Ongoing monitoring of current market landscape for new business development related opportunities and challenges.
Coordination of proposal process including document templates, standard text, quality assurance and document management.
Management of broad Antech representation at select industry events.
The Strategic Account Manager will also be assigned other duties and tasks as required from time to time.
Work with internal functional teams by attending zone and regional meetings to facilitate the understanding of national account opportunities for growth and standardization of offerings by field team.
We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization.
Every associate has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.
Antech Diagnostics has several processes in place to communicate with leadership and expects that associates will have a commitment to integrity and uncompromising values.