Strategic Account Manager

Delta Dental of New Mexico • Albuquerque, NM

2d • Onsite

About The Position

The Strategic Account Manager leads implementation, servicing, and retention for large group clients and serves as the primary liaison between DDNM and key stakeholders, including brokers, consultants, and client leadership. The role manages renewal and RFP processes, develops strategic plans, and works to ensure exceptional client service and value.

The position manages a portfolio of group clients, builds relationships across client organizations, and coordinates with internal leadership, underwriting, and other departments. It uses market and client insights, reporting, and data to support client decisions, demonstrate DDNM’s value, and advance retention and oral health goals. The Strategic Account Manager also represents DDNM in client presentations and external events, provides education to clients and consultants, and mentors non-strategic account managers.

This position is based in-office in Albuquerque, New Mexico, with work in the field as needed and travel required to maintain client relationships. The schedule must be flexible and may include hours before 8:00 AM, after 5:00 PM, weekends, or more than 40 hours per week when necessary.

Requirements

• At least 5 years of experience in sales, account management, and/or servicing group accounts.
• Intermediate to advanced knowledge of service delivery within the healthcare industry.
• A bachelor’s degree is required, preferably in Business, Marketing, or Communications; relevant education, training, and professional experience may be considered in lieu of a degree.
• Must be willing and able to work on-site and in the field as needed.
• Must be available for a flexible schedule, including before 8:00 AM, after 5:00 PM, weekends, and work exceeding 40 hours per week when necessary.
• Must be able to work in an open office environment, sit at a desk, and use a computer for extended periods.
• Ability to lift up to 30 pounds.
• Must hold a valid state health insurance license or obtain one within three months of employment.
• Must have a valid New Mexico driver’s license and proof of insurance meeting statutory requirements.
• Must be legally authorized to work in the United States.
• Must successfully pass a 7-year background check and drug screening.
• Travel is required to maintain client relationships; occasional out-of-state travel may be necessary.
• Demonstrated leadership abilities and success training, mentoring, and motivating others.
• Strong computer proficiency, including Microsoft Office Suite, Salesforce, SharePoint, and other database applications.
• Excellent verbal, written, presentation, and listening skills.
• Strong analytical and problem-solving skills, attention to detail, and sound judgment.
• Ability to manage multiple projects and processes within time and budget constraints.
• Demonstrated proactive customer engagement and relationship management.

Nice To Haves

• Experience in group benefits or insurance is strongly preferred.
• A bachelor’s degree focused in Business, Marketing, or Communications is preferred.

Responsibilities

• Model and promote company values, behaviors, vision, mission, objectives, and DDNM’s value proposition.
• Foster a positive, fun, and successful team culture.
• Lead implementation and servicing of large group accounts.
• Own and manage renewal and RFP activities as project manager.
• Collaborate with internal leadership and underwriting to develop strategic proposals.
• Ensure transparency and communication across internal stakeholders during RFP processes.
• Develop and execute short- and long-term strategies focused on client retention and oral health improvement.
• Maintain an understanding of market conditions and client challenges, validate insights through client engagement, and share findings with internal teams.
• Serve as the primary contact for large group clients and build relationships with day-to-day contacts and senior leadership.
• Organize and lead external meetings, present data and strategic insights, and tailor communications and materials to the audience.
• Represent DDNM at presentations, open enrollment meetings, health fairs, and other external events.
• Communicate DDNM’s value, advantages, and differentiators while addressing competitive threats; customize messaging for client leadership and employees.
• Manage a portfolio of group clients to meet service and renewal objectives.
• Resolve day-to-day issues through research, analysis, and collaboration across departments.
• Recommend performance improvements and strategic solutions.
• Prepare and interpret custom and standard client reports and use data to demonstrate DDNM’s value.
• Document account activities accurately and on time in Salesforce.
• Provide ongoing training and education to clients and consultants on market trends and benefit innovations.
• Maintain regular engagement with brokers and consultants in accordance with established metrics.
• Mentor and train non-strategic account managers to support client satisfaction and retention.
• Collaborate across departments on company-wide goals and initiatives.
• Develop, recommend, and enforce operational policies and procedures; stay informed about marketplace trends and competitive products; and follow departmental and corporate policies.
• Support client acquisition, satisfaction, retention, and oral health initiatives for non-assigned groups.
• Represent the company publicly and build relationships within the broker community.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level