Digital Account Management Associate

Clarivate•Philadelphia, PA

2d•Hybrid

About The Position

As a Digital Account Management Associate at Clarivate, you will own a portfolio of customer accounts and play a hands-on role in driving renewals and new business within our Academia & Government segment. This entry-level role is fast-paced, high-volume, and perfect for someone who thrives on ownership, momentum, and daily wins. You will engage customers, execute sales processes with precision, and spot opportunities in real time—building core sales skills while contributing directly to retention and revenue growth across academic, government, nonprofit, and corporate customers. Clarivate is a global leader in providing innovative information content and technologies that increase the productivity of students, scholars, research professionals and the libraries that serve them. We are committed to empowering research worldwide through strategic acquisition, management, and discovery of information collections for academic, government, corporate, school, and public libraries.

Requirements

Bachelor’s degree (4-year undergraduate) or equivalent relevant work experience
Microsoft Office Excel

Nice To Haves

Proficiency in Salesforce.com, MS Office (Word, PowerPoint, Excel), MS Teams, LinkedIn, Power BI, and ZoomInfo
Background working with universities, publishers, corporations, and government/non-profit organizations engaged in research and discovery
Experience with Artificial Intelligence platforms
Salesforce (SFDC) and general CRM experience

Responsibilities

Act as the product and sales expert for EndNote, with a strong understanding of client workflows, use cases, and value drivers
Translate customer pain points into solutions, demonstrating how EndNote delivers measurable value
Achieve/exceed territory sales plan by meeting retention and new business targets (subscription and transactional)
Forecast accurately to your direct manager with ongoing communication throughout each month
Work efficiently with customers and leads by following Clarivate’s sales cycle and defined Salesforce processes
Maintain a strong understanding of competitor products and articulate differentiation strategies
Build long-term relationships in the academic, government, non-profit, and corporate sectors in North America
Maintain adequate telephone, email, and MS Teams/WebEx meeting volumes as defined by Sales Management
Create and update account profiles, actively hunt for new business, provide quotes, set up demonstrations, and book deals in Salesforce.com
Share customer insights, product knowledge, and sales best practices across the team
Track performance against clearly defined Key Performance Indicators (KPIs) that are specific, measurable, attainable, relevant, and timely