Associate Digital Account Manager, Hoopla Digital

Midwest Tape•Holland, OH

11h•Hybrid

About The Position

The Associate Vendor Account Manager supports the evolution and growth of Hoopla Digital’s content catalog and is the point person for managing secondary and emerging digital vendors. This position is responsible for managing ongoing positive relationships with external digital content vendors and digital vendor communications across the enterprise as related to audiobooks, ebooks, music, comics and graphic novels, and/or video. This includes account relationship management and commitment to ongoing growth initiatives. Success in this position will include advocating for Hoopla’s strategic content objectives as well as understanding vendor needs to create win-win scenarios for long-lasting and mutually beneficial vendor relationships. This is an excellent opportunity for an individual who has an interest in managing video and tv account relationships for a digital streaming platform and has an interest in serving public libraries and their patrons.

Requirements

Curiosity and passion around media and consumer/library patron engagement and general entertainment industry trends.
Strong written, verbal, and presentation skills – in-person and virtual.
Ability to think quickly and present Hoopla in a highly professional manner.
Analytical/decision-making and problem-solving skills.
Relationship management.
Intermediate Computer skills, including Microsoft Office 365 with particular emphasis on Excel, and PowerPoint.
Collaborative nature and willingness to work with diverse individuals.
Must be detail and goal-oriented, thoughtful, and have excellent organization and follow-up skills.
Must be able to work independently while being an active member of various teams.
Knowledge of the entertainment and publishing industries, including literature, comic and graphic novels, music, videos, and pop culture.
Excellent follow-up and follow-through skills.
Can-do positive attitude and resourceful.

Nice To Haves

Bachelor’s degree in business, literature, media arts, marketing, related field, or equivalent experience.
2 years of experience in purchasing, acquisitions, distribution, sales, or marketing.
Media or publishing experience preferred.
Salesforce and Tableau experience preferred.

Responsibilities

Responsible for day-to-day management of vendor accounts with an eye toward increasing sales, margin, and catalog size for secondary tv and movie related accounts.
Work effectively with entertainment professionals in various settings including remote and in-person meetings and business reviews.
Ongoing communications with the Director regarding business challenges and opportunities with vendor accounts.
Maintain accurate and up-to-date details in the systems and tools designed to manage the business.
Work collaboratively with Analytics and measure and increase vendor value based on strategic KPI’s put into place by leadership.
Collaborate with internal marketing teams and external vendor partners to execute initiatives that drive sales and increase Hoopla value to vendors, libraries and Hoopla.
Troubleshoot as necessary to resolve vendor issues.
Partner with Ops team to ensure an efficient delivery workflow and problem solve any pending partner items.
Support the Digital Acquisitions team in commitment to improve processes, workflows, and best practices for the business.
Actively look for ways to add value to vendor relationships while advocating Hoopla’s objectives.
Represent Midwest Tape/Hoopla in a professional manner at all times.