Digital Community Management Associate

M Booth•New York, NY

7h•Hybrid

About The Position

This is the role for someone who’s extremely online in the best way. You’ve got a feel for what’s trending on TikTok or Instagram Reels before it’s in a deck, you understand the nuance of brand tone in the comments section, and you can spot a UGC gem in a sea of scroll. As a Digital Community Management Associate, you’ll be at the center of the conversation: monitoring, commenting, and surfacing insights that shape how our clients connect with their communities. You’ll collaborate with creatives, strategists, and client leads to bring bold social ideas to life, and learn what it takes to build brands in the fast-moving world of digital culture.

Requirements

2–4 years of experience managing social media communities on behalf of brands (internships count!)
A strong grasp of social platforms—especially LinkedIn and YouTube—and the rhythm of what makes content land
Solid writing and communication skills; you can channel a brand voice while still sounding human
A proactive, detail-oriented mindset and a genuine interest in culture, social trends, and internet behavior
A team-first attitude and excitement to learn from others
Strong social copywriting skills a must
Comfortable with reporting and publishing tools (we use Sprinklr) to execute content calendars

Nice To Haves

experience in Monday.com a plus
Experience in tech brands is a plus
Knowledge of AI tools (Gemini) a plus in assisting with the content creation process

Responsibilities

Be the Voice of the Brand with a B2B lens
Own daily community management across Linkedin, YouTube, X, and Facebook for our Brands - identifying opportunities to comment on other posts and responding on our own
Monitor brand and industry conversations using tools like Brandwatch, and Talkwalker, with manual support
Quickly draft and post comments aligned with established Brand voice
Spot and flag potential issues early, and respond per our established protocols
Attend live events or in-office war rooms to support real-time coverage and engagement
Maintain trackers to log community engagements, responses, and opportunities surfaced
Drive small-scale projects independently, for example, partnering with external orgs or collaborators to get content live
Work closely with a team that includes a Project Manager and Account Manager to keep things moving smoothly
Coordinate real-time content moments quickly and creatively
Anticipate needs and ask smart questions
Join client meetings to listen in on any SL / CM / posting needs or shifts as well as sharing social insights in real time
Review meeting agendas and recaps that keep everyone aligned
Provide thoughtful POVs and platform-informed recommendations live and via email
Proactively respond to our client emails for the workstreams you manage
Collaborate with clients and partners on content that authentically features the brand
Publish content, maintain content calendars, and keep cross-functional teams synced
Track performance and share learnings to inform future work
Partner with Analytics on monthly reporting and recommendations
Help translate social trends, tone shifts, and memes into actionable content ideas for weekly trend spotting send
Develop clever posts when speed or real-time relevance matters
Work with the creative team to bring posts to life

Benefits

A workplace that’s alive with creativity, respect, and humanity
Growth opportunities and mentorship to help you build your career in social and digital strategy
A hybrid model that balances flexibility and collaboration
Comprehensive healthcare and wellness plans for you and your family
401(k)
unlimited PTO
paid holidays
Summer Fridays
commuter benefits
family leave
well-being programs