Digital Accessibility Coordinator
About The Position
The Digital Accessibility Coordinator serves as the North Carolina Department of Health and Human Services (DHHS) agency lead for digital accessibility within the Office of Language and Communication Access (OLCA), housed under the Division of Services for the Deaf and Hard of Hearing. The office operates statewide to improve communication, language, digital, and physical access. The position helps ensure DHHS digital materials—including websites, documents, platforms, and data visualizations—are usable, navigable, and compliant with ADA Title II, Section 508, and WCAG 2.1 AA. It provides consultation, training, system review, manual testing coordination, and procurement guidance so digital accessibility is treated as a required product feature across the department. The role works with teams across DHHS and helps creators of digital content meet accessibility standards, deliver meaningful user experiences, and comply with federal and state laws. It also supports multimedia accessibility and assists with legal matters by explaining technical accessibility requirements when needed.
Requirements
- Bachelor's degree from an appropriately accredited institution in a discipline related to the area of assignment, plus two years of programmatic experience related to the area of assignment; or an equivalent combination of training and experience.
- Deep knowledge of ADA Title II and WCAG 2.1 AA.
- Experience guiding large-scale organizational change and cross-functional project management.
- Strong analytical, communication, facilitation, and conflict-resolution skills.
- Ability to translate accessibility needs into practical training, procurement requirements, and operational improvements.
- Strong understanding of IT architecture, accessibility testing tools, and code-level remediation.
Nice To Haves
- CPACC or WAS certification.
- Three to five years of experience leading projects, including project management skills such as risk assessment and mitigation, scope management, budgeting and resource allocation, time management, and project documentation.
- One to three years of experience leading change management.
- One to three years of stakeholder communication and team coordination.
Responsibilities
- Serve as the primary DHHS contact and agency lead for digital accessibility.
- Collaborate with IT, Communications, Legal, Data Office, Procurement, and Budget teams.
- Review vendor accessibility claims, including ACRs and VPATs, and ensure accessibility requirements are included in procurement and budgeting.
- Lead digital accessibility compliance efforts, audits, and responses to internal and external assessments.
- Conduct manual and automated accessibility testing, including assistive technology and keyboard-only testing, code reviews, and remediation guidance.
- Develop and deliver role-based accessibility training across the agency.
- Provide consultation and system review, and organize manual testing requests.
- Support multimedia accessibility, including captioning and transcription.
- Maintain awareness of evolving accessibility standards and best practices.
- Assist with legal matters by clarifying WCAG technical requirements when needed.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program benefits
- Paid vacation leave
- Paid sick leave
- Paid community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
