Digital Accessibility Coordinator
About The Position
The Digital Accessibility Coordinator serves as the North Carolina Department of Health and Human Services’ agency lead for digital accessibility within the Office of Language and Communication Access (OLCA), housed in the Division of Services for the Deaf and Hard of Hearing. OLCA operates statewide to improve communication, language, digital, and physical access. The position helps ensure DHHS digital materials—including websites, documents, platforms, and data visualizations—are usable, navigable, and compliant with ADA Title II, Section 508, and WCAG 2.1 AA. The coordinator provides consultation, training, system review, manual-testing coordination, and procurement guidance so digital accessibility is incorporated as a required product feature across the department. The role collaborates across DHHS and supports compliance efforts, accessible procurement, testing and remediation, multimedia accessibility, and agency-wide training. It also provides technical clarification on WCAG requirements in legal matters and stays informed about evolving accessibility standards and best practices.
Requirements
- Deep knowledge of ADA Title II and WCAG 2.1 AA.
- Experience guiding large-scale organizational change and cross-functional project management.
- Strong analytical, communication, facilitation, and conflict-resolution skills.
- Ability to translate accessibility needs into practical training, procurement requirements, and operational improvements.
- Strong understanding of IT architecture, accessibility testing tools, and code-level remediation.
- Bachelor’s degree from an appropriately accredited institution in a discipline related to the area of assignment, plus two years of programmatic experience related to the area of assignment; or an equivalent combination of training and experience.
Nice To Haves
- CPACC or WAS certification.
- Three to five years of project leadership experience, including risk assessment and mitigation, scope management, budgeting and resource allocation, time management, and project documentation.
- One to three years of change-management leadership.
- One to three years of stakeholder communication and team coordination.
Responsibilities
- Serve as the primary DHHS contact for digital accessibility and collaborate with IT, Communications, Legal, Data Office, Procurement, and Budget teams.
- Review vendor accessibility claims, including ACRs and VPATs, and help embed accessibility requirements in procurement and budgeting.
- Lead digital compliance efforts, audits, and responses to internal and external assessments.
- Conduct manual and automated accessibility testing, including assistive technology and keyboard-only testing, code reviews, and remediation guidance.
- Develop and deliver role-based accessibility training across the agency.
- Support multimedia accessibility, including captioning and transcription.
- Clarify WCAG technical requirements in legal matters when needed.
- Maintain awareness of evolving accessibility standards and best practices.
- Provide consultation, system review, organize manual testing requests, and offer procurement guidance to help creators of digital content meet accessibility standards and applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
