Dietary Manager

Healthcare Services Group•Norfolk, VA

About The Position

Healthcare Services Group (HCSG) is seeking a Dietary Manager, also described as a Food Service Director or Dining Services Director, to lead the dining department at a long-term care facility. The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. The role follows facility menus, applicable federal, state, and local regulations, and HCSG policies to provide consistent, quality dining services. The manager leads and supports the food service team, maintains accurate operational records using HCSG computer software, and conducts staff training, quality control, and in-service sessions. The position may also perform the duties of a dietary aide, cook, or dishwasher as needed. The manager communicates directives from client managers, building occupants, and administrators to HCSG staff, maintains sanitary and safe conditions, and reports equipment needs or malfunctions. The role requires courteous and cooperative interactions with residents, guests, client staff, coworkers, and supervisors, as well as consistent attendance and timely completion of tasks.

Requirements

Associate’s degree or higher in food service management or hospitality, including food service or restaurant management coursework, preferred.
Two years of experience in quantity food production or service and personnel supervision preferred.
Certified Dietary Manager (CDM) certification preferred or required by state and county law, as applicable.
Obtain Food Protection Manager (FPM) certification within the first 14 days of employment.
Obtain Food Service Manager (FSM) and Long-Term Care Food Service (LTC-FSM) certifications within the first 60 days of employment.
Strong written and verbal communication skills.
Maintain a positive attitude and communicate effectively with building occupants, administration, and HCSG leadership.
Comply with COVID-19 vaccination policies.
Ability to lift and carry up to 50 pounds and push or pull up to 50 pounds.
Ability to stand, sit, bend, and walk for extended periods and perform routine, repetitive tasks continuously.
Ability to work around food and cleaning products.
Basic computer skills, including the ability to maintain records and complete required reports, including web-based reporting.
May be required to complete an approved sanitation and safety course.
Residency within the service area is required.

Nice To Haves

Associate’s degree or higher in food service management or hospitality, including food service or restaurant management coursework.
Two years of experience in quantity food production or service and personnel supervision.
Certified Dietary Manager (CDM) certification.

Responsibilities

Oversee the food service program at a single site, maintaining food quality, inventory management, food safety, and customer service.
Follow facility menus, applicable federal, state, and local regulations, and HCSG policies.
Lead and support the food service team in meeting quality and safety standards.
Maintain accurate records of income, expenditures, food supplies, personnel, and equipment using HCSG computer software.
Conduct staff training, quality control, and in-service sessions.
Perform dietary aide, cook, and dishwasher duties as needed.
Communicate directives from client managers, building occupants, and administrators to HCSG staff.
Use protective gear, safely mix and use cleaning solutions, and promptly report equipment needs or malfunctions.
Follow infection control, universal precautions, and handwashing procedures to maintain a sanitary environment.
Maintain consistent attendance and punctuality and complete tasks on time.
Interact courteously and cooperatively with supervisors, coworkers, client staff, residents, and guests.
Perform other duties as assigned.