DIET CLERK, FH - FOOD SERVICE CALL CENTER
About The Position
The Diet Clerk provides one-on-one customer service for meal fulfillment to patients, nurses, providers, speech therapists, dietitians, and other disciplines. The role requires an in-depth understanding of diet and nutrient restrictions to ensure meals are accurate, compliant, and consistent with diet orders. The Diet Clerk communicates with healthcare disciplines to verify diet orders and uses problem-solving skills to resolve issues while maintaining the integrity of diet orders in Epic and Cbord. The position also involves data analytics to ensure patient safety processes are met and supporting meal-order accuracy and fulfillment across all five hospital entities without error. This is an onsite role at Froedtert Hospital in Milwaukee, Wisconsin. Shifts are first- or second-shift hours between 5 a.m. and 8 p.m., in shifts of four, six, or eight hours. The schedule includes two weekend days every two weeks and work on half of the holidays in a year.
Requirements
- At least one year of experience in healthcare food service or customer service, including work history with computer applications involving customer service, food service, or a call center.
- High school diploma or equivalent.
- Interpersonal skills to interact courteously with patients, visitors, and staff.
- Availability for first- or second-shift hours between 5 a.m. and 8 p.m., with shifts of four, six, or eight hours.
- Availability to work two weekend days every two weeks and half of the holidays in a year.
Nice To Haves
- Knowledge of nutrition through coursework or experience.
- Post-high-school education.
Responsibilities
- Provide direct one-on-one customer service for meal fulfillment to patients and healthcare staff.
- Understand diet and nutrient restrictions to ensure meals comply with diet orders.
- Communicate with healthcare disciplines to verify diet orders.
- Resolve issues using problem-solving skills while preserving diet-order integrity in Epic and Cbord.
- Perform data analytics to ensure patient safety processes are met.
- Ensure accurate meal ordering and fulfillment across all five hospital entities.
Benefits
- Paid time off.
- Career pathways and career tuition assistance.
- Continuing education unit opportunities.
- Academic partnership with the Medical College of Wisconsin.
- Referral bonuses.
- 403(b) retirement plan.
- Medical, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Free workplace clinics.
- Employee assistance programs.
- Adoption assistance.
- Healthy Contributions.
- Care@Work.
- Moving assistance.
- Discounts on gym memberships, travel, and other work-life benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
