Diet Clerk Associate

Lexington Medical Center • West Columbia, SC

7d

About The Position

The Diet Clerk Associate is a Nutrition Services team member who helps patients understand modified diet guidelines, including why a diet may be ordered and which foods are allowed or restricted. The associate assists patients in making accurate and acceptable meal selections and serves as a liaison between patients and the Nutrition Services Department to support individualized patient and guest meals. The role also involves communicating and partnering with patient care staff to ensure current patient diet information is accurate.

The associate manages the Room Service Call Center, explains the ordering process and applicable diet restrictions to callers, and communicates patient food production needs to Nutrition Services production staff. The position involves direct interaction with infant, child, adolescent, adult, and geriatric patients, and requires courteous, compassionate, professional customer service. The role is PRN, with variable hours that may include weekends.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Knowledge and experience administering modified diets and understanding why they are used, or ability after in-house training to demonstrate proficient knowledge of therapeutic diets and guide patients through meal selection.
• Knowledge of Cbord and/or Epic systems.
• Medical terminology training and/or experience.
• Excellent oral and written communication skills, including conflict resolution.
• Superior customer service skills for effective communication and service by telephone.
• Basic mathematical competency to determine measurements, among other tasks.
• Mid- to proficient-level skill navigating Windows-based applications.
• Good problem-solving skills and judgment.
• Ability to work independently and meet deadlines.

Responsibilities

• Explain modified diet guidelines, including the reasons for diet orders and foods allowed or restricted, and assist patients with meal selections.
• Serve as a liaison between patients and Nutrition Services to support individualized patient and guest meal selections.
• Partner with patient care staff to ensure current patient diet information is accurate.
• Manage the Room Service Call Center professionally, explaining the ordering process, ordering guidelines, and applicable diet restrictions.
• Communicate patient food production needs to Nutrition Services production staff.
• Maintain an optimistic and professional image and demonstrate excellent customer relations with patients, visitors, physicians, and coworkers.
• Show courtesy, compassion, and respect, and follow the Service Excellence Policy and Service Expectations.
• Communicate appropriately with people of all ages and respond to customer and patient requests and needs, including those of people who are hard of hearing.
• Work independently and adhere to deadline-driven daily schedules.
• Use organizational skills to complete work independently within established deadlines.
• Perform other duties as assigned.

Benefits

• Day-one medical, dental, and life insurance benefits for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts.
• 403(b) match plan enrollment from day one; Lexington Health matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to 1x salary.
• Optional supplemental life insurance with low-cost premiums, up to 3x salary.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Adoption assistance.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED