Diesel Technician - Jordan Ford

Sonic Automotive•Mishawaka, IN

About The Position

Jordan Ford, a Sonic Automotive family dealership, is hiring service technicians at all experience levels, from apprentices to Senior Master technicians. The dealership offers a supportive, growing service environment with a large customer base, an experienced team, a high-quality shop, and extensive parts inventory and driver support to help technicians complete repairs with less downtime. The role may involve passenger gasoline vehicles, light- to medium-duty diesel repair, or over-the-road mobile service, depending on the technician’s interests and skill set. Technicians receive a clear training and advancement path, including company-paid Ford certification training and hands-on coaching from a Ford Senior Master technician with more than 20 years of experience. Compensation starts at $25 per hour based on competency level, with additional incentives for performance, training growth, and continued education. Top-level technicians may receive pay aligned with their experience and skill.

Requirements

High customer satisfaction (CSI) is required.
ASE or Ford training.
High school diploma or equivalent.
Valid driver’s license and a good driving record.
Manual dexterity.
Good judgment.
Authorization to work in the USA.
Ability to perform duties and responsibilities safely.
Ability to pass pre-employment testing, including background checks, an MVR check, and a drug test, and to provide a valid driver’s license.

Responsibilities

Receive repair orders from the dispatcher and take vehicles to the stall area.
Perform repair-order work efficiently and accurately according to dealership and factory standards.
Diagnose malfunctions and perform repairs.
Coordinate with the parts department to obtain required parts.
Save and tag parts when required for warranty work or requested by the customer.
Inspect vehicles to determine whether additional safety or service work is needed.
Notify the service advisor promptly when additional work is not needed or when repairs cannot be completed within the promised time.
Document work performed.
Road-test vehicles when required, or refer them to the test technician; do not use customer vehicles for personal errands.
Supervise apprentice technicians when assigned.
Attend factory-sponsored training classes and keep up to date with factory technical bulletins.
Keep customers’ vehicles clean.
Keep the shop area neat and clean, and account for dealership-owned tools.
Follow applicable federal, state, and local regulations, including hazardous-waste disposal requirements.
Follow company safety policies and procedures and promptly report accidents to a manager or supervisor.