Diagnostic Imaging Registrar-1

South Shore Health•Weymouth, MA

1d•Onsite

About The Position

The Diagnostic Imaging Registrar follows admitting policies and procedures and performs patient registration and administrative tasks for patients of all ages at the hospital. The role completes registrations accurately and professionally, verifies patient and insurance information, schedules imaging appointments, supports patient flow, and provides courteous service to patients, visitors, staff, and physicians. It also includes clerical and department-support tasks such as maintaining forms and supplies, retrieving imaging records and histories, and using hospital computer systems to ensure accurate exam and registration information.

Requirements

Minimum of two years of registration experience.
Knowledge of medical terminology.
Strong telephone and interpersonal communication skills.
Demonstrated customer service skills.
Ability to retain and understand complex information and explain Health Care Proxy information to patients.
Ability to understand radiology reports for scheduling and entering the appropriate radiology exam.

Nice To Haves

High school diploma preferred.
Two years of college preferred.
Computer experience preferred.
Insurance experience preferred.

Responsibilities

Complete patient registrations and preregistrations in the hospital computer system, verify patient identity using two identifiers, confirm demographic information, conduct patient interviews, obtain and witness consent signatures, and print registration forms.
Collect and enter health insurance information, verify insurance, select the appropriate plan and priority, record financial and reimbursement details, understand coordination of benefits, and update patient status for coding and billing.
Greet and receive patients and visitors, provide directions, escort them to designated areas, and provide wheelchair assistance when needed.
Distribute required patient handouts, including Health Care Proxy information, Medicare notices, Free Care information for eligible patients, and HIPAA acknowledgement materials.
Coordinate imaging bookings and callbacks using the Epic scheduling system; communicate with patients, office staff, nursing staff, and physicians; explain preparation instructions; and advise patients to bring prior mammograms when applicable.
Maintain forms in fax and copy printers and ensure they are correctly loaded.
Retrieve and maintain patient medical histories and prior imaging records for Breast Care Services, MRI, ultrasound, and x-ray exams; file completed cases and assess exam timing needs before booking.
Monitor department supplies and notify supervisors when supplies or forms are needed.
Use Epic, Visage, and other systems or logging methods to verify information and exams, update exam descriptions, and correct inaccurate or missed entries.
Follow safety practices, participate in required safety education, understand responsibilities during hospital codes, use proper body mechanics, operate equipment safely, and maintain an organized work area.