DGR Store Lead

GOODWILL INDUSTRIES OF NORTH LOUISIANA INC•Shreveport, LA

5d•$15 - $15•Onsite

About The Position

The DGR Store Lead supports the daily operations of an assigned Goodwill NLA retail store through on-the-floor leadership, coordination of work assignments, support for production and sales-floor activities, and hands-on frontline work. The role helps the team meet daily operational goals and maintain productivity, quality, merchandising, customer and donor service, cash-handling, safety, and store standards. It provides work direction, training, and day-to-day guidance within assigned responsibilities, while communicating performance, conduct, safety, or operational concerns to store management. This is a working lead role that regularly performs retail and production duties while helping keep the shift and team organized and productive. The position supports Goodwill NLA's mission of Improving People's Lives Through the Power of Work by helping create a productive and inclusive workplace and maximizing the value of donated goods to generate revenue for workforce programs and community services. The Store Lead reports to the DGR Store Manager or DGR Assistant Manager and may serve as Lead on Duty when either manager is temporarily unavailable, making routine decisions within established procedures and escalating matters that exceed assigned authority. Work is performed in retail, production, and donation environments. The employee may encounter dust, airborne particles, recycled materials, noise, moving equipment, outdoor weather, and varying temperatures. The role requires frequent standing and walking; regular bending, stooping, kneeling, reaching, and movement throughout the store; and handling merchandise and supplies weighing up to 25 pounds regularly and up to 50 pounds occasionally. Varying shifts, including opening, closing, weekend, and holiday shifts, are scheduled.

Requirements

High school diploma, HiSET/GED, or equivalent is preferred.
Previous experience in retail, production, customer service, or a related operational environment is preferred.
Previous experience training others, coordinating work, serving as a lead, or demonstrating increased responsibility is preferred.
No specific license or certification is required at hire. Employees must complete and maintain safety, equipment, or other position-specific training or authorization required for assigned duties.
Employment is contingent upon successful completion of a background check, motor vehicle record review if applicable, and any additional screenings required by agency policy.
Ability to provide work direction, training, and day-to-day guidance to team members.
Strong organization, time-management, and prioritization skills.
Ability to use sound judgment in routine operational situations, follow established procedures, and recognize when a matter requires management involvement or escalation.
Knowledge of or ability to learn retail operations, production, merchandising, cash handling, and merchandise flow.
Strong customer and donor service, communication, and interpersonal skills.
Ability to learn and effectively use point-of-sale systems, email, reporting tools, and other workplace technology.
Ability to work effectively alongside team members while helping coordinate and maintain daily workflow.
Ability to frequently stand and walk and regularly bend, stoop, kneel, reach, and move throughout retail, donation, and production areas.
Ability to regularly lift, carry, push, pull, or move merchandise and supplies weighing up to 25 pounds and occasionally up to 50 pounds, using team lifting or appropriate material-handling equipment when needed.
Availability to work varying shifts, including opening, closing, weekend, and holiday shifts as scheduled.

Nice To Haves

Valid driver's license and reliable access to an insured vehicle for travel among Goodwill NLA locations as needed; priority is given to employees with these qualifications.

Responsibilities

Provide on-the-floor work direction and support to team members based on assignments and priorities established by store management.
Help coordinate production, sales-floor, donation, register, recovery, and other store activities to maintain effective workflow.
Assign or redirect routine work within assigned authority based on customer traffic, production needs, donation volume, and operational priorities.
Work alongside team members in production, stocking, recovery, donation, register, customer service, and other frontline duties.
Identify workflow, staffing, customer-service, or operational concerns and communicate significant or recurring issues to store management.
Support opening and closing procedures and complete assigned security and operational responsibilities.
Serve as Lead on Duty when the Store Manager or Assistant Manager is temporarily unavailable, coordinating routine operations and making day-to-day decisions within established procedures and assigned authority; escalate matters requiring management approval.
Support sorting, processing, pricing, staging, and placement of donated merchandise in accordance with established standards.
Monitor production quantity and quality, spot-check merchandise quality, pricing, and sales-floor readiness, and help team members meet established goals and expectations.
Help ensure merchandise is stocked, recovered, rotated, and removed according to merchandising and product-cycle standards; reinforce layouts, signage, promotional, seasonal, and merchandising expectations.
Train and assist team members in assigned duties, procedures, equipment use, customer and donor service, safety, and performance expectations.
Model productivity, quality, service, teamwork, safety, and conduct expectations; provide routine feedback and redirection and communicate performance or conduct concerns to management.
Help conduct employee buzz sessions and communicate daily priorities, goals, and operational information as assigned.
Provide professional and responsive customer and donor service and assist team members with routine service concerns.
Perform and support register, cash-handling, change-order, deposit, and related responsibilities as authorized and in accordance with agency procedures.
Help maintain a clean, organized, welcoming, and accessible shopping and donation environment; reinforce cash, inventory, loss-prevention, security, and asset-protection requirements.
Reinforce safe work practices and promptly address or report unsafe conditions and behaviors within assigned authority.
Promptly report accidents, injuries, safety concerns, property damage, suspected loss, and other incidents to store management in accordance with agency procedures.
Support assigned reports, counts, audits, supply needs, and routine operational documentation; serve in designated additional store responsibilities, such as Safety Advocate or other coordinator functions, when applicable.
Attend required meetings, training, and professional development and perform other duties as assigned in support of store operations and the agency mission.