DGR Assistant Manager

GOODWILL INDUSTRIES OF NORTH LOUISIANA INC•Shreveport, LA

5d•$16 - $16•Onsite

About The Position

The Store Assistant Manager supports the daily operation and performance of an assigned Goodwill NLA retail store by leading employees, coordinating production and sales-floor activities, monitoring productivity and service, and working alongside the team to meet operational goals. The position provides day-to-day supervision, coaching, and accountability while also performing retail, production, and customer-service functions as needed. The Assistant Manager supports the Store Manager in translating store goals and performance expectations into daily action and serves as the operational leader in the Manager's absence. This role supports Goodwill NLA's mission of improving people's lives through the power of work by helping create a productive and inclusive workplace and maximizing the value of donated goods to generate revenue for workforce programs and community services. The role coordinates store workflow and donated-merchandise production, supports merchandising and customer and donor service, ensures cash-handling and safety procedures are followed, and assists with scheduling, reporting, and other store activities. The position is based at the Shreve City Store in Shreveport, Louisiana, and requires travel among Goodwill NLA locations as needed.

Requirements

High school diploma, HiSET/GED, or equivalent is preferred.
Previous retail, production, customer-service, or related operational experience is required.
Valid driver's license is required.
Must maintain reliable access to an insured vehicle available for job responsibilities, including transporting employees for work-related medical care, post-incident testing, or other authorized business needs.
Ability to travel among Goodwill NLA locations as needed.
Employment is contingent upon successful completion of a background check, motor vehicle record review, and any additional screenings required by agency policy.
Ability to provide day-to-day leadership, direction, coaching, and feedback to employees.
Strong organizational, time-management, and prioritization skills.
Ability to identify routine workflow or performance problems and take appropriate action.
Ability to understand and use basic sales, production, staffing, and other performance information.
Knowledge of or ability to learn retail operations, merchandising, cash handling, production, and merchandise flow.
Strong customer and donor service, communication, and interpersonal skills.
Ability to learn and effectively use point-of-sale systems, reporting tools, email, and other workplace technology.
Ability to work effectively independently and as part of a team while adapting to changing operational priorities.
Ability to frequently stand and walk and regularly bend, stoop, kneel, reach, and move throughout retail, donation, and production areas.
Ability to regularly lift, carry, push, pull, or move merchandise and supplies weighing up to 25 pounds and occasionally up to 50 pounds, using team lifting or appropriate material-handling equipment when needed.
Ability to frequently use hands and fingers to handle merchandise and operate computers, point-of-sale systems, mobile devices, tools, and other equipment.
Ability to work in retail, production, and donation environments that may involve dust, airborne particles, recycled materials, noise, moving equipment, outdoor weather, and varying temperatures.

Nice To Haves

Previous leadership, coordinating, training, or performance-feedback experience is preferred.

Responsibilities

Coordinate daily store activities according to staffing, production goals, customer traffic, donation volume, merchandise needs, and operational priorities.
Plan and assign daily work and adjust assignments or priorities within assigned authority.
Monitor production, sales-floor conditions, customer service, and work completion, addressing routine operational barriers.
Perform retail, production, stocking, recovery, donation, register, and other operational duties alongside employees as needed.
Support opening and closing procedures and ensure assigned operational and security requirements are completed.
Coordinate donated merchandise through sorting, processing, pricing, staging, and sales-floor placement.
Monitor production quantity and quality and help ensure established goals and standards are met.
Ensure merchandise is stocked, recovered, rotated, and removed according to merchandising and product-cycle standards; reinforce store layouts, signage, promotions, and seasonal expectations.
Communicate recurring or significant merchandise-flow and production concerns to the Store Manager.
Provide day-to-day supervision, direction, coaching, recognition, and feedback to assigned employees.
Train and support employees in duties, systems, procedures, customer and donor service, safety, and performance expectations.
Monitor individual and team productivity, quality, service, and work completion; address routine performance barriers within assigned authority and escalate significant or recurring concerns.
Model expectations and support workflow by working alongside employees.
Support professional and responsive customer and donor service and resolve routine service concerns.
Ensure register, cash-handling, deposit, refund, discount, and related procedures are followed during assigned shifts.
Help maintain a clean, organized, welcoming, and accessible shopping and donation environment.
Reinforce inventory, loss-prevention, security, and asset-protection requirements.
Maintain a safe and orderly work environment and ensure employees follow applicable safety requirements and work practices.
Promptly report and appropriately escalate accidents, injuries, safety concerns, property damage, suspected loss, and other incidents.
Transport employees for work-related medical evaluation, post-incident testing, or other required services when needed, in accordance with agency procedures.
Serve as operational leader in the Store Manager's absence, making day-to-day staffing, customer service, production, merchandising, and workflow decisions within assigned authority.
Support scheduling, reporting, employee communication, operational planning, and other store activities as assigned by the Store Manager.
Attend required meetings, training, and professional development and perform other duties as assigned in support of store operations and the agency mission.