Development Operations and Donor Engagement Manager

The New York Opportunity Network•New York, NY

16d•$70,433 - $77,250•Hybrid

About The Position

The Development Operations and Donor Engagement Manager strengthens and executes The Opportunity Network’s fundraising and engagement efforts. Reporting to the Director of Development Operations and Donor Engagement, the Manager leads day-to-day Development operations, annual giving and donor engagement, and volunteer engagement. The role works across the Development team and in close partnership with Programs, Communications, Finance, and Executive Leadership to support consistent fundraising practices, thoughtful donor and volunteer stewardship, and the processes and information needed to advance organizational goals. The Manager oversees revenue administration, pledge follow-up, donor acknowledgments, development operations documentation, fundraising analytics, reporting, and pipeline and moves management. The role also helps grow individual giving, coordinates donor engagement strategies and communications, and leads OppNet’s volunteer engagement program, including opportunity planning, partner relationships, Salesforce records, and reporting. This is a full-time, exempt position based in New York, NY, with a hybrid in-person work arrangement. The listed start date is ASAP. The hiring salary range is $70,433–$77,250, commensurate with experience. Employees must be fully vaccinated against COVID-19 unless an exemption has been approved.

Requirements

At least 4 years of nonprofit fundraising or Development experience, with demonstrated experience engaging and stewarding donors across the donor lifecycle.
Experience contributing to fundraising campaigns and donor communications, including solicitation, stewardship, and renewal efforts.
Experience using a CRM to manage donor information, track engagement, and support fundraising operations.
Strong written and verbal communication skills, including experience developing clear, compelling external communications for a range of audiences.
Must be fully vaccinated against COVID-19 unless an exemption has been approved.

Nice To Haves

Salesforce experience is strongly preferred.

Responsibilities

Manage day-to-day revenue administration across fundraising streams, maintaining accurate and consistent gift, pledge, payment, and donor records.
Own pledge administration and follow-up, tracking outstanding pledges and upcoming payments and communicating with donors and donor contacts to facilitate timely payment.
Manage the donor acknowledgment process, including timely and accurate acknowledgment letters, tax receipts, and other gift-related communications.
Develop, maintain, and drive adoption of Development Operations documentation and standard processes; follow up with colleagues to reinforce practices, resolve gaps, and ensure shared processes are completed accurately and on time.
Drive fundraising analytics and reporting using Salesforce and other data sources; identify trends, surface actionable insights, and help colleagues understand and use data.
Support pipeline and moves management for the Director of Development Operations and Donor Engagement and Executive Leadership by maintaining prospect and donor information and surfacing follow-up needs and opportunities.
Partner with the Director of Development Operations and Donor Engagement to grow the individual donor base, especially through new donor acquisition, retention, and deeper engagement of existing supporters.
Drive donor engagement strategies, identifying opportunities to recognize and engage supporters and partnering with relationship managers to create meaningful touchpoints.
Analyze individual giving and donor engagement performance and recommend ways to strengthen acquisition, retention, stewardship, and long-term donor value.
Partner with the Director of Development Operations and Donor Engagement and Communications Manager on strategic donor communications, and manage the donor communications calendar.
Lead day-to-day management of the volunteer engagement program in partnership with Program teams, planning a calendar of opportunities that advances student impact, donor engagement, and fundraising goals.
Plan and execute volunteer opportunities, coordinating recruitment, communication, preparation, execution, and follow-up to provide a consistent and engaging experience.
Manage relationships with key volunteer partners and individual volunteers, developing year-round approaches that strengthen participation, retention, and connection to OppNet.
Own volunteer data management and reporting in Salesforce, maintaining accurate records of opportunities, participation, engagement history, interests, and partner relationships and using data to inform recruitment and stewardship.
Identify and develop opportunities to expand volunteer engagement, drawing on volunteer interests, donor and partner relationships, engagement data, and organizational priorities.
Participate in organization-wide learning sessions, working groups, optional affinity groups, weekly team meetings, All Hands meetings, All Staff meetings, team retreats, and the annual institution-wide retreat.