Development Coordinator, Wilmer Eye Institute

Johns Hopkins University•Baltimore, MD

1d•$35,490 - $66,104•Onsite

About The Position

The Development Coordinator will provide general support to Development and Alumni Relations (DAR) operations and work under the direction of DAR staff to ensure programs, projects, and initiatives are appropriately supported. The Development Coordinator for Wilmer Eye Institute holds a pivotal role for the development team and is instrumental to our continued fundraising success. The Development Coordinator is frequently the first member of our team to interact with potential and current donors and sets the tone for their interacting with the development office. The Development Coordinator will report directly to the Development Operations Manager. Key responsibilities of this position are: gift processing, acknowledgement letters, fund management, database management, and reporting. The number of sophisticated donors, the fast pace of the office, and complexity of many prospects requires a high level of independent and critical thinking, attention to detail, flexibility, advanced computer skills, and excellent interpersonal communication. Wilmer is a unique department with 10 clinics across Maryland and Northern VA and 300,000 outpatient visits per year (10% of all JHM outpatient visits) that generates over 15,000 surgeries annually. Wilmer has roughly 114 Clinical faculty and 49 Research faculty for whom the development team secures philanthropic funds. In addition, the team regularly organizes and manages many Institute-wide, clinic and division (9 sub-specialty divisions)-specific fundraising priorities, for which each gift officer plays a key role. The team brings in between 1,700 and 2,000 gifts annually.

Requirements

High school diploma or graduation equivalent.
Three years related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Bachelor's degree.
Experience using a CRM.
PC skills with proficiency in Microsoft Office Suite.

Responsibilities

Support processing of team information and data management.
Enter, retrieve, and maintain data stored in development database (CRM).
Process gifts, pledges, and other donor-related transactions.
Coordinate gift tracking and database maintenance.
Enter visit notes, solicitation activity, and link gifts to the appropriate proposal.
Enter and update workplan data.
Compile and produce reports.
Provide administrative support for the DAR team.
Handle sensitive and confidential information with an appropriate level of discretion.
Proactively maintain a conflict-free electronic calendar for the principal, which may include arranging intricate meetings with leaders and donors.
Coordinate staff portfolios and portfolio assignment transfers.
Organize meetings and prepare materials.
Prepare and mail gift acknowledgement letters.
Draft correspondence.
Produce a variety of reports and presentations using information from multiple sources.
Create tables, graphs, and PowerPoint presentations.
Prepare event briefings for leaders.
Respond to internal and external constituent inquiries.
Assist with financial transactions, e.g., reconciling travel expenses, paying invoices.
Maintain and monitor operating budgets.
Ensure the successful execution of events by assisting with planning and day-of management.
Assist with management of project deadlines and deliverables, following up on outstanding tasks.
Monitor and contribute to social media communications.
Maintain office filing systems and office equipment inventories.
Serve as the primary point of contact for the Wilmer Development Office by managing the main phone line and voicemail system, ensuring timely, professional, and accurate responses while directing inquiries to the appropriate team members.
Manage the shared Wilmer Development email inbox by monitoring incoming communications, triaging requests, responding as appropriate, and coordinating follow-up to ensure efficient and responsive customer service.
Build and maintain effective working relationships with Wilmer leadership, faculty, administrators, and internal partners by providing administrative support, facilitating communication, and representing the Development Office with professionalism and discretion.