Client Service Representative - Wilmer

Alta Marketing Co.•Wilmer, TX

3d•Onsite

About The Position

As the 3PL Client Service Representative (CSR), your pivotal role involves ensuring precise and timely communication with all clients to guarantee that orders are received, allocated, scheduled, routed, labeled, and shipped in compliance with client requirements and contracts. The position also encompasses responsibilities for general office duties, contributing to the overall efficiency and coordination within our operational framework. Your commitment to accuracy and efficiency will play a crucial part in upholding our standards of excellence in client service and logistics.

Requirements

All candidates must be at least 18 years of age.
High School Diploma or equivalent.
Minimum 1 year of dedicated CSR experience in Third Party Logistics (3PL).
Good attendance and punctuality: must show up on time and work scheduled shifts.
Must have the ability to sit, stand, and walk for long periods of time.
Ability to handle high-volume emails and phone calls.
Strong analytical, communication, and interpersonal skills.
Experience with warehouse management software (WMS) and computer applications.
Ability to work in a team environment and independently in a fast-paced warehouse operation.
Manage priorities in a timely and efficient manner within critical deadlines.
Strong written and verbal communication skills along with strong interpersonal skills.
Exhibits good attendance, punctuality, and maintains a positive attitude.
Intermediate computer skills, including Office, Word, and Excel.
Must follow safe working practices in accordance with Company safety policies and practices.
Background Verification: Alta Warehousing & Logistics requires all applicants to undergo a background verification process prior to commencing employment with the company. Employment with Alta is contingent on the satisfactory completion of a pre-employment background check which includes drug screening.

Responsibilities

First point of contact for external clients, providing prompt, courteous and efficient client service.
Process client orders in accordance with client specifications.
Manage client information using WMS and Microsoft Office Products and generate reports for clients per their requirements.
Provide shipping and tracking information to clients as required.
Maintain positive client relationships, address inquiries, and handle complaints.
Act as liaison between the warehouse and client in the administration of client accounts.
Perform general office duties.
Other duties and responsibilities as assigned by manager or supervisor.