Developer L4(Contract)

Wipro • Louisville, KY

1d

About The Position

Responsible for developing and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite. The role involves creating virtual agents and conversational workflows, configuring contact center AI solutions, developing Agent Assist functionality, integrating knowledge connectors and healthcare applications, and supporting testing and production deployment.

Requirements

• 5+ years of application development experience.
• 2+ years of Google Contact Center/CCAI experience.
• Expertise in Dialogflow CX, Google Agent Assist, Vertex AI, Google Cloud Services, and REST APIs.
• Experience with Java, Python, or Node.js.

Nice To Haves

• Contact Center migration experience.
• Healthcare payer experience.
• Conversational AI and Generative AI implementation experience.

Responsibilities

• Build Dialogflow CX virtual agents.
• Configure CCAI solutions.
• Develop Agent Assist functionality.
• Implement knowledge connectors and integrations.
• Create conversational workflows.
• Integrate with healthcare applications and APIs.
• Support testing and production deployment.

Benefits

• A full range of medical and dental benefits options.
• Disability insurance.
• Paid time off, inclusive of sick leave.
• Other paid and unpaid leave options.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed