Destination Sales Executive

Marriott•Dallas, TX

8d•$33 - $44

About The Position

The Destination Sales Executive partners with the Sales Office and Area Sales to book group events, achieve group and property revenue goals, and support sales opportunities at the property. The role coordinates and executes site inspections and customer visits, supports event planning before business turnover, and ensures timely, accurate handoff to Event Management for quality service delivery. It also promotes property facilities and services, up-sells business opportunities, and implements brand service initiatives to build customer loyalty. The position develops relationships with new and existing customers, collaborates with on- and off-property sales channels, and provides on-site assistance to clients. This includes coordinating transportation and amenities, escorting guests, acting as a personal concierge, and partnering with Event Management and Operations to deliver customer experiences that meet or exceed expectations. The role also monitors customer satisfaction, sales performance, expenses, and return on investment, and performs other duties as assigned to meet business needs.

Requirements

High school diploma or GED and 4 years of experience in sales and marketing, guest services, front desk, or a related professional area; alternatively, a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major and 2 years of experience in sales and marketing or a related professional area.

Nice To Haves

Large group sales experience.

Responsibilities

Pull through business and achieve revenue goals for opportunities booked through the Sales Office.
Partner with Area Sales to identify new group and catering business and meet personal and property revenue goals.
Book group events through the Sales Office within established group booking parameters.
Up-sell products and services and bring sales opportunities to closure.
Proactively sell property facilities and services, including spa, golf, and restaurants, to leisure guests and group planners.
Assist with selling, implementing, and following through on group sales promotions.
Recommend reallocating function space to Sales Office and Area Sales associates as needed.
Handle event-planning aspects before turnover for business booked well in advance.
Coordinate and plan familiarization tours and in-market customer events.
Provide accurate, complete, and effective turnover to Event Management.
Represent the sales department at staff and stand-up meetings and report on sales activity.
Attend pre- and post-convention meetings to understand group needs and gather feedback on product, service, and overall satisfaction.
Coordinate and execute site inspections and visits for out-of-market and non-deployed accounts, and coordinate visits with in-market sales managers as appropriate.
Partner with the account or selling manager to develop creative site visits and gather customer information for planning.
Develop site standards and pricing guidelines to control Department 47 expenses and support accurate projections.
Use knowledge of competitors, the market, local attractions, events, and destination conditions to differentiate the property and sell appropriately.
Solicit existing accounts for future open-year business while customers are onsite, and track bookings and leads generated from site visits.
Execute Marriott customer service and property brand standards; route sales-process guest issues to property leadership or appropriate stakeholders and monitor resolution.
Monitor performance through revenue growth, expense control, and return on investment for the owner and Marriott International.
Ensure business is turned over properly and promptly, and implement brand service initiatives throughout the sales process.
Collaborate with off-property sales channels to ensure property needs are met and sales efforts are complementary rather than duplicative.
Participate in community-based organizations to develop group and catering sales opportunities.
Meet walk-in clients and qualify leads for account or sales managers.
Build and strengthen relationships with current and prospective customers to enable future bookings.
Attend and facilitate pre-planning visits to establish consistent customer communication.
Greet site clients, escort overnight guests to their rooms, and act as a personal concierge for clients onsite.
Assist with transportation requests, meet clients on arrival, and show customers the property and nearby locations.
Provide after-hours customer entertainment when needed.
Work with the Marriott Guestware Program Manager to check reward-member status and client needs; coordinate and deliver room amenities and welcome notes.
Partner with Event Management and Operations to provide customer experiences that exceed expectations.
Practice the brand’s daily service basics and provide exemplary service to drive satisfaction and loyalty before and during programs or events.
Understand customer needs, business issues, and service expectations and recommend appropriate features and services.
Perform other duties as assigned to meet business needs.