Destination Coordinator

UPMC•Pittsburgh, PA

16h

About The Position

Magee - Women's Hospital of UPMC is hiring a Flex Full Time Destination Coordinator. The position works daylight shifts, with rotating weekend and holiday availability required to support hours of operation. The coordinator provides directions, information, and assistance to hospital visitors, patients, and guests; answers or appropriately refers incoming calls; and serves as the hospital’s Patient and Guest Relations representative. The role also supports lobby and visitor services, parking and valet operations, and safe movement of customers within the facility.

Requirements

High school diploma or GED equivalent.
One year of greeter experience or equivalent work experience.
Excellent time-management and organizational skills.
Excellent interpersonal and communication skills.
Ability to monitor and assess concurrent situations and visitors.
Strong problem-solving skills.
Excellent customer service skills.
Act 34 clearance.

Nice To Haves

Some knowledge of medical terminology.

Responsibilities

Serve as a hospital liaison and provide a positive impression through respectful, dignified guest relations.
Monitor visitor controls and comply with the service-related visitation policy during non-visitor hours.
Issue courtesy parking discounts and free passes when appropriate, assist with parking cashier functions, and validate patient parking.
Use a personal computer and CRT to disseminate patient information while respecting confidentiality and withholding restricted information.
Maintain piano music in the lobby according to the appointed schedule.
Issue patient scooters to patients and visitors as needed.
Assist with parking and traffic control in designated valet areas as directed, and assist with valet booth key management as needed.
Provide physical assistance to customers moving through the facility, including wheelchair transport when needed.
Operate parking department radios according to established procedures.
Follow mandatory reporting procedures for incidents or serious events that affected or could have affected patient clinical care.
Use departmental guidelines when handling medical and security emergencies.
Maintain the hospital lobby and report general maintenance and safety concerns.
Greet hospital guests and provide verbal assistance, guidance, and directions to visitors and patients.
Answer questions about visiting hours, directions, package delivery, general admitting, and hospital policies.
Train and orient volunteers and new employees at the Information Desk.
Operate vehicles entrusted to the valet service safely and responsibly as needed.