Destination Universal Sales Specialist (Bilingual)

Universal Studios Hollywood • San Diego, CA

6d

About The Position

The Destination Universal Sales Specialist sells Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach. The role welcomes and assists guests at Universal-branded desks, learns about their plans, explains product options and pricing, and recommends upgrades or other enhancements to improve their visit. The specialist supports informed purchase decisions while meeting individual and location sales goals.

The position also involves resolving guest questions and concerns, accurately processing transactions, maintaining knowledge of Universal offerings and ticket policies, and tracking sales activity and performance metrics. The specialist represents Universal Studios Hollywood professionally, builds relationships with internal and external partners, and performs other duties as assigned. The role requires fluency in English and Spanish, face-to-face sales or customer service experience, and the ability to work a flexible schedule, including weekends and holidays.

Requirements

• Fluency in both English and Spanish.
• Face-to-face sales or customer service experience.
• Strong communication and interpersonal skills.
• Ability to work a flexible schedule, including weekends and holidays, with consistent attendance and reliability.
• Ability and willingness to stand for extended periods and work in varying indoor and outdoor environments.
• Professional attire and an appearance that consistently represents the company and product.

Nice To Haves

• Experience selling tickets, experiences, or upgrades in a travel, entertainment, or attraction-based environment.
• Consultative sales instincts, including proactively engaging guests and adjusting recommendations in real time to align with their interests and drive successful outcomes.
• Energy for the sales process and resilience to stay engaged and positive while working toward goals.
• Good judgment in balancing sales objectives with authentic service, professionalism, and brand representation.
• Attention to detail and accuracy in tracking sales activity and performance metrics.
• Adaptability and flexibility to adjust to scheduling changes or evolving priorities, sometimes on short notice.
• Technical acumen with point-of-sale systems, CRM tools, and other technology used for sales and reporting.

Responsibilities

• Sell Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach.
• Identify and convert upgrade opportunities, including for guests who previously purchased tickets online.
• Clearly explain product options, pricing, and value propositions to support informed purchase decisions.
• Meet or exceed individual and location sales goals.
• Serve as a welcoming, knowledgeable point of contact at Universal-branded desks.
• Engage guests to understand their plans and recommend enhancements that improve their visit.
• Assist with questions, problem-solving, and guest recovery as needed.
• Represent Universal Studios Hollywood as a professional and warm brand ambassador.
• Foster honest and trustworthy working relationships with internal and external partners.
• Maintain strong knowledge of Universal offerings, promotions, and ticket policies, as well as select third-party offerings.
• Accurately process transactions in accordance with standard operating procedures.
• Track sales activity and performance metrics, and communicate results and insights to leadership.
• Perform other duties as assigned.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for friends and family
• Discounts on food and merchandise
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed