Destination Universal Sales Specialist - Burbank Location

Universal Studios Hollywood • Los Angeles, CA

1d

About The Position

The Destination Universal Sales Specialist sells Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach. The role engages guests to understand their plans, explains product options and pricing, identifies upgrade opportunities, and recommends enhancements that improve their visit. Specialists work at Universal-branded desks, provide guest assistance, and represent the company professionally while meeting individual and location sales goals.

The position also involves maintaining knowledge of Universal offerings, promotions, ticket policies, and select third-party products; accurately processing transactions; tracking sales activity and performance metrics; and communicating results and insights to leadership. Specialists build effective working relationships with internal and external partners and perform other duties as assigned.

Requirements

• Face-to-face sales or customer service experience.
• Strong communication and interpersonal skills.
• Ability to work a flexible schedule, including weekends and holidays, with consistent attendance and reliability.
• Ability and willingness to stand for extended periods and work in varying indoor and outdoor environments.
• Must have professional attire and ensure appearance always represents the company and product.

Nice To Haves

• Fluency in both English and Spanish.
• Experience selling tickets, experiences, or upgrades in a travel, entertainment, or attraction-based environment.
• Demonstrated consultative sales instinct, including proactively engaging guests and adapting recommendations in real time to align with their interests and drive successful outcomes.
• Energy for the sales process and resilience to stay engaged and positive while working toward goals.
• Strong judgment in balancing sales objectives with authentic service, professionalism, and brand representation.
• Attention to detail and accuracy in tracking sales activity and performance metrics.
• Adaptability and flexibility to adjust to scheduling changes or evolving priorities, sometimes on short notice.
• Technical acumen to navigate point-of-sale systems, CRM tools, and other technology required for sales and reporting.

Responsibilities

• Sell Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach.
• Identify and convert upgrade opportunities, including for guests who previously purchased tickets online.
• Clearly explain product options, pricing, and value propositions to support informed purchase decisions.
• Meet or exceed individual and location sales goals.
• Serve as a welcoming, knowledgeable point of contact at Universal-branded desks.
• Engage guests to understand their plans and recommend enhancements that improve their visit.
• Assist with questions, problem-solving, and guest recovery as needed.
• Represent Universal Studios Hollywood as a brand ambassador with professionalism and warmth.
• Foster good working relationships with internal and external partners through honesty and integrity.
• Maintain strong knowledge of Universal offerings, promotions, ticket policies, and select third-party offerings.
• Accurately process transactions in accordance with standard operating procedures.
• Track sales activity and performance metrics, and communicate results and insights to leadership.
• Perform other duties as assigned.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal theme parks.
• Opportunity to earn complimentary tickets for friends and family.
• Discounts on food and merchandise.
• Building lifelong friendships.
• Resume-building workshops.
• Growth opportunities.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed