Destination Program Manager 26

IOR Global Services • Rosemont, IL

5d • Hybrid

About The Position

The Destination Program Manager oversees Destination Services programs for global mobility clients, from client initiation through program closure. The role coordinates with Relocation Management Companies, client HR contacts, assignees, destination services consultants, and internal teams to ensure high-quality service delivery and a strong experience for relocating individuals. This is a hybrid role requiring two days per week on site at the company's office in the Northwest Chicago Suburbs.

Requirements

• Proven experience in relocation.
• Exceptional interpersonal, verbal, and written communication skills.
• Strong organization and ability to manage a high volume of emails and tasks.
• Collaborative approach and commitment to superior customer service.
• Proficiency with Office 365 tools, including Outlook, Word, Excel, PowerPoint, and Teams, and ability to learn new technologies such as A Pro.
• Meticulous attention to detail and a proactive approach to problem-solving and continuous improvement.
• Ability to thrive in a fast-paced environment and manage multiple priorities and deadlines.
• Bachelor’s degree or higher.
• At least 2 years of experience in a professional business environment.

Nice To Haves

• Previous international living or working experience.
• Relocation industry certification, such as GMS, CRP, or MIM.
• Proficiency in a foreign language.

Responsibilities

• Lead destination services programs from client initiation through program closure.
• Coordinate communication and collaboration across internal departments and with clients and destination consultants.
• Identify and engage destination consultants from the company's network, negotiating premium rates when needed.
• Initiate, monitor, and update programs in the A Pro program management system.
• Maintain engagement with stakeholders and provide timely support, guidance, and coaching to destination consultants.
• Resolve service issues with appropriate solutions, escalate when needed, and report issues to the Quality team.
• Ensure accurate and timely invoicing in collaboration with the accounting team.
• Maintain customer satisfaction, foster long-term client relationships, and support repeat business.
• Meet stated response-time targets for new program initiations, other emails, emergencies, and client service delivery complaints.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level