Destination Planner & Concierge

Inspirato • Snowmass Village, CO

1h • $25 - $30 • Onsite

About The Position

The Destination Planner & Concierge owns the end-to-end member experience at Inspirato’s luxury residences, from pre-trip planning and itinerary delivery to property inspections and vendor coordination. The role ensures every home meets brand standards for quality, safety, cleanliness, and appearance. Success requires a passion for luxury service, operational rigor, meticulous attention to detail, disciplined adherence to standard operating procedures, and proactive residential property care.

The position plans and prepares for member stays, provides attentive on-site service throughout each visit, and manages property readiness, maintenance, and related projects. It delivers consistent, high-touch service from initial planning through departure while anticipating member needs and maintaining the company’s service and aesthetic standards.

Requirements

• Ability to interact with affluent clientele and consistently meet high expectations.
• Hospitality and guest service experience, including solid knowledge of the local area.
• Strong interpersonal skills with employees and members.
• Highly organized, detail-oriented, and able to multitask.
• Excellent oral and written communication and listening skills.
• Proficient with communication technology, including MS Outlook, Word, Excel, PowerPoint, and chat applications.
• Flexible schedule, including long days, nights, holidays, and weekends.
• Ability to lift up to 50 pounds.
• Reliable vehicle and valid driver’s license.
• Personal qualities include honesty, respectfulness, trustworthiness, dependability, care, a positive disposition, and a can-do attitude.

Nice To Haves

• Bachelor’s degree, preferably in hospitality management or business administration.

Responsibilities

• Build and review itineraries, communicate with members, and provide destination information before arrival.
• Review member profiles, coordinate with the team, stock and stage residences, finalize itineraries, and inspect properties before arrivals.
• Greet guests, confirm schedules, deliver groceries, manage on-call needs, conduct daily check-ins, oversee housekeeping, and track incidentals during stays.
• Present folios at departure, assist with transportation, send thank-you notes, inspect for damage, begin property turnover, and submit stay recaps.
• Deliver high-touch guest service and maintain excellent communication and home presentation from planning through departure.
• Follow standard operating procedures and checklists; conduct detailed property inspections and ensure maintenance, cleanliness, and asset readiness.
• Schedule preventive and corrective maintenance, respond to emergencies, perform light repairs, and prepare properties for storms.
• Oversee property-related projects, establishing clear timelines and ensuring quality and timely completion.
• Maintain the standards and precision required for property staging, inspections, maintenance, and itinerary delivery.
• Proactively anticipate member needs and continuously support seamless experiences that exceed expectations.

Benefits

• 15 days of flexible time off annually.
• Nine paid holidays.
• Comprehensive medical, dental, vision, life/AD&D, and disability coverage.
• Pre-tax HSA, FSA, and commuter savings and spending plans, including employer HSA contributions.
• After one year of employment, eligible for one three-to-four-night stay per calendar year at an Inspirato property, subject to availability and program terms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed