Destination Planner & Concierge

Inspirato•Big Sky, MT

5d•$24 - $28•Onsite

About The Position

The Destination Planner & Concierge owns the end-to-end member experience at Inspirato's luxury residences — from pre-trip planning and itinerary delivery to hands-on property inspections and vendor coordination — while ensuring every home meets brand standards for quality, safety, and appearance. Success in this role requires a passion for luxury service, pride in operational rigor, and meticulous attention to detail, along with disciplined adherence to SOPs and a proactive approach to residential property care.

Requirements

Ability to interact with affluent clientele and consistently deliver on high expectations.
Hospitality and guest service experience, including solid knowledge of the local area.
Honest, respectful, trustworthy, dependable, caring, and fun.
Strong interpersonal skills with both employees and members.
Highly organized with a high level of attention to detail and the ability to multitask.
Excellent oral and written communication and listening skills.
Upbeat, positive disposition with a genuine "can do" attitude.
Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, and chat applications).
Flexible schedule, including long days, nights, holidays, and weekends.
Must be able to lift up to 50 pounds and have a reliable vehicle with a valid driver's license.

Nice To Haves

Bachelor's degree preferred, ideally in hospitality management or business administration.

Responsibilities

Build and review itineraries, maintain constant communication with members, and provide expert destination insights to ensure all guest needs are met before arrival.
Review member profiles, coordinate with the team, stock and stage the home, finalize the itinerary, and inspect the property ahead of arrival.
Greet guests, confirm schedules, deliver groceries, manage on-call needs, perform daily check-ins, oversee housekeeping, and track incidentals throughout the stay.
Present the folio at departure, assist with transportation, send a thank-you note, inspect for damage, begin turnover, and submit a recap highlighting the stay.
Deliver luxury in every interaction — guest service, communication, and home presentation — with consistent, high-touch attention from planning through departure.
Execute all SOPs and checklists, lead detailed property inspections, and ensure ongoing maintenance, cleanliness, and asset readiness.
Schedule preventive and corrective maintenance, respond to emergency needs, perform light repairs (filters, bulbs, paint, drains, etc.), and handle storm preparation.
Oversee property-related projects with clear timelines, ensuring quality and timely completion.
Own every detail — from staging to inspections to itinerary delivery — with pride, care, and precision.
Stay proactive and consistent, anticipating member needs to create seamless, high-touch experiences that exceed expectations.
Lead all maintenance, staging, and inspections with the rigor needed to meet brand and aesthetic standards.