Desktop/Workstation Support
About The Position
At Accenture Federal Services, our purpose is to help the US federal government make the nation stronger and safer, and improve people's lives. We are a technology company within global Accenture, with over 13,000 employees dedicated to leveraging technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. We offer a collaborative and caring community where you can grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive positive, lasting change that moves missions and the government forward.
Requirements
- 4+ years of experience in a systems support role and/or a workstation/desktop support role.
- Experience with customer service and communication with customers.
- Experience following standard operating procedures to prevent and/or avoid security violations.
- Active TS/SCI with Poly security clearance is required.
Nice To Haves
- Experience with Atlassian JIRA.
- Exposure to ticketing and remote-support platforms like ServiceNow and Jira.
- Familiarity with automation or scripting using PowerShell or Bash.
Responsibilities
- Provide hands-on technical support for desktops, laptops, and workstations (both physical and virtual) to end users.
- Troubleshoot and resolve hardware failures, operating system issues, application errors, and connectivity problems.
- Perform workstation imaging, deployments, upgrades, and patching using enterprise tools such as SCCM.
- Maintain secure and compliant workstation configurations, following security best practices.
- Manage user permissions and workstation access using Active Directory fundamentals.
- Respond to service requests and incidents, ensuring timely and effective resolution.
- Document troubleshooting steps, resolutions, and technical procedures for knowledge sharing.
- Support and maintain peripherals and related workstation technologies.
- Collaborate with IT, security, and operations teams to deliver a seamless support experience.
- Utilize ticketing and remote-support systems such as ServiceNow and Jira to manage and track support requests.
- Leverage automation or scripting tools (e.g., PowerShell, Bash) to streamline support processes and improve efficiency.
- Deliver excellent customer service and clear communication to end users throughout the support process.
Benefits
- Hands-on experience
- Certifications
- Industry training
- A wide variety of benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
