Desktop Support

TEKsystems•Happy Valley, OR

2d•$24 - $27•Onsite

About The Position

Client is looking for a highly talented individual to join its team. The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America. This person will split their time between providing Tier II onsite Desktop Support for their local market and providing Tier I Virtual Chat support for remote users.

Requirements

2+ years of desktop support experience, preferably in a medium to large end user environment
Be able to work from corporate office and remotely as schedule demands
Knowledge of universal client image creation, management and testing
Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
Proven ability working with cross functional teams
Knowledge of client and server operating systems, and machine architectures in a Windows environment.
Knowledge of client and system architecture for Mac is preferred.
Exceptional verbal and written communication skills focused on ensuring customer satisfaction.
Proven problem-solving skills with an emphasis on quick problem resolution for a highly technical user base
Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.
Expertise in configuration and use of iOS and Android devices
Clear written and verbal communication skills
Proficient with Windows and Mac hardware and operating systems – Unix\Linux a plus
Organized and time management
Ability to multi-task
Must lift up to 50lbs
Flexible schedule

Nice To Haves

Knowledge of client and system architecture for Mac is preferred.
Unix\Linux a plus

Responsibilities

Day-to-day support operations for the end user in various support methods: Onsite Support, Lounge Support, Remote Support, Chat Support
Support of global workforce both onsite and remote workers
Ensuring data integrity in the Asset Management system: Perform asset management tasks, inventory, audits and disposals at their site
Proactively refresh End of Life (EOL) systems
Provision computer assets in the new hire on boarding process both onsite and remote
Monitor and remediate client health (SCCM, Anti-virus and related)
Supporting video & teleconferencing hardware
Set-up and Removal of hardware and software
Provide timely updates to our customers and tickets
Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards
Accurately update and close tickets on time and within service levels
Monitor support queue tickets and chat volumes daily
Support the Knowledge base and ensure articles are accurate and update or flag to KB Manager for review
Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)
Become a trusted advisor who consults with users on best practices and recommended courses of action
Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions
Learn, implement and train others on new technologies
Other duties as assigned