Desktop Support

TEKsystems•Waterloo, IA

13d•$20 - $23•Onsite

About The Position

This is a contract position based out of Waterloo, IA. The role involves providing onsite deskside Tier 2 support. There is a weekend On-Call rotation, and overtime is possible. Metatarsals are required on the first day. Some travel between Waterloo area locations may be necessary.

Requirements

Provide onsite deskside Tier 2 support
Resolving trouble tickets from ServiceNow queues
Updating assets in Asset Center
Following KB articles for problem resolution
Understanding basic printer operations to replace toner and pickup rollers
Metatarsals are required on the first day

Nice To Haves

Weekend On-Call rotation
Overtime is possible
Some travel between Waterloo area locations is possible

Responsibilities

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples include imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: Typical examples include contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests.
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations. Typical examples include understanding basic printer operations to replace toner and pickup rollers, and performing troubleshooting by following KB articles to resolve end-user tickets.