Desktop Support
Net2Source•Marion, IL
•Onsite
About The Position
Net2Source Inc. is seeking a Desktop Support Engineer (Level 2) / Deskside Services Technician for a 12+ month contract role in Marion, IL. This position offers a pay rate of $20-$25/hr on w2 and is open to contract-to-hire in the future. The ideal candidate is looking for a stable job, has no vacation plans for the next 3 months, and is ready to work 5 days onsite in the office. Net2Source is a global leader in workforce solutions, recognized for its rapid growth and commitment to connecting top talent with the right opportunities.
Requirements
- 3+ years of Experience as Deskside Support Specialist (hardware configuration & support)
- Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
- Prior experience troubleshooting utilizing remote support tools
- Prior ServiceNow ticketing system experience
- Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
- Prior experience in imaging workstations (desktops/laptops)
- VPN and VDI support experience required
- Support End-User projects supporting IT & business operations
- Effectively work with cross functional teams to deliver on IT & business objectives
- Support Installs, Moves, Adds, & Changes
- Prior inventory management of corporate assets required
- Prior enterprise printer support required
- Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
- Ability to lift 25 lbs.
Nice To Haves
- Call center support experience, preferred
Responsibilities
- Day to day varies from phone/email, project-based work
- Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
- Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
- Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
- Support new hire deployments, as well as, RTO projects and office moves
- Network connectivity troubleshooting & control room support
- Maintaining hardware inventory in designated site pantry & inventory management tools
- Shipping and receiving of assets
- Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolution
Benefits
- Work-life balance
- Professional growth
- Collaborative culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
