Desktop Support
Sapsol Technologies•Pine Bluff, AR
•Onsite
About The Position
PROVIDE SUPPORT OF ALL DESKTOP PERSONAL COMPUTERS AND RELATED EQUIPMENT AND TO ENSURE THAT ALL EMPLOYEES HAVE THE APPROPRIATE TOOLS TO PERFORM THEIR JOB FUNCTION AND THAT THESE TOOLS ARE KEPT IN WORKING ORDER AND, WHERE NECESSARY, REPAIRED WITH THE MINIMUM OF USER DISRUPTION. HANDS ON POSITION - WILL BE MEETING FACE TO FACE WITH END USERS.
Requirements
- PC troubleshooting and support
- Software installation and maintenance
- Hardware diagnostics and repair
- LAN switching and basic networking
- Data networking support
- Voice/Telephony team support
- Server team support
- 2-3 years desktop/desk-side support with exceptional customer service
- Knowledge of operating systems, Microsoft Office Suite and software applications
- Extensive experience troubleshooting software applications
- Knowledge base is available for client’s proprietary software applications
- Experience with Active Directory administration
Responsibilities
- Support of all desktop personal computers and related equipment
- Ensure employees have appropriate tools to perform their job function
- Keep tools in working order
- Repair tools with minimum user disruption
- Meet face to face with end users
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
