Desktop Support

McKay Brothers•Oakland, CA

3d•$70,000 - $90,000•Onsite

About The Position

The McKay Group is a global leader in low-latency market data and network connectivity, operating at the intersection of high-frequency finance and cutting-edge technology. We have an immediate opening for a Desktop Support position at the US headquarters in Oakland, California. This is a full-time onsite position and will report directly to the IT/Facilities Manager. The desktop/technical support responsibilities include, but are not limited to: Providing technical support related to staff desktop and facilities needs, Using AI tools such as Claude, ChatGPT, and Gemini in administrative tasks, Installing new hardware components for desktops, Installing operating systems and software in the desktop, Setting up network connections to desktops, Maintaining support documentation and training, Training, debugging, and support use of productivity software - this includes Cloud based Enterprise and individual client level software, Track efforts through our ticketing system (Jira) - including ticket creation, follow-up, document, and closing completed tasks. The business support function is wide-ranging and responsibilities include, but are not limited to: Remote field operations support, Facilities management (moves, desks, chairs, power, etc.) – this function of the role will require physical demands including bending, squatting and lifting up to 50 pounds.

Requirements

4-year degree with some hardware/OS experience or 3-5 years work experience
Prior experience in desktop support role and/or Microsoft certification
Windows, Apple, Android, and Linux (limited) operating systems are used. Expectation is you have enough experience in one, or more, OS to learn the others quickly.
Prior experience in cloud administrative interfaces and settings: Google, Microsoft, and other cloud environments are used.
Experience with Jira or other ticketing system
Ability to manage and prioritize responsibilities in a fast-paced environment
Self-starting mindset toward all duties
Systematic problem-solving approach and excellent communication skills
Familiarity with AI tools such as Claude, ChatGPT, and Gemini is important

Responsibilities

Providing technical support related to staff desktop and facilities needs
Using AI tools such as Claude, ChatGPT, and Gemini in administrative tasks
Installing new hardware components for desktops
Installing operating systems and software in the desktop
Setting up network connections to desktops
Maintaining support documentation and training
Training, debugging, and support use of productivity software - this includes Cloud based Enterprise and individual client level software
Track efforts through our ticketing system (Jira) - including ticket creation, follow-up, document, and closing completed tasks
Remote field operations support
Facilities management (moves, desks, chairs, power, etc.)