Desktop Support

ESRhealthcare and EXEC STAFF RECRUITERS • West Point, VA

5d • Onsite

About The Position

This role requires an expert-level understanding of hardware and software, with demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software and applying solutions. The position involves dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field. Experience in handling and liaising with multiple vendors, partners, and teams is essential. The role requires solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet, and Serial interface standards, Change Management, and Active Directory. Familiarity with JAMF, Microsoft SCCM, Microsoft Intune, and FileVault Disk Encryption is also necessary. The individual will interact with numerous computer platforms in a multi-layered client-server environment, ensuring seamless interconnection of desktop computers with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. A strong ability to quickly and independently master new technology, then provide support and consultation on its usage, is crucial. The role demands a strong customer service orientation, the ability to work effectively under pressure, and the capacity to multi-task. Collaboration with laboratory technicians for software installation and maintenance is expected. Excellent interpersonal communication skills (verbal, written, and listening) are required due to daily interaction with faculty, administrators, and staff. Exceptional documentation skills are also a key requirement. Fluency in both English and the local language is necessary.

Requirements

• Expert-level understanding of hardware and software.
• Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software.
• Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security.
• Experience in handling and liaising with multiple vendors/Partner/Teams.
• Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory.
• Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption.
• Ability to interact with numerous computer platforms in a multi-layered client server environment.
• Ability to ensure desktop computers interconnect seamlessly with diverse systems.
• Strong ability to quickly and independently master new technology.
• Strong customer service orientation.
• Strong team player.
• Ability to work effectively under pressure.
• Ability to multi-task.
• Excellent interpersonal communication skills (verbal, written and listening).
• Exceptional documentation skills.
• Fluency in both English and Local Language.

Responsibilities

• Diagnose complex problems with computer hardware and software and apply solutions.
• Deal with anti-virus, anti-spam, wireless communication, mobile devices, and security.
• Handle and liaise with multiple vendors, partners, and teams.
• Ensure desktop computers interconnect seamlessly with diverse systems.
• Quickly and independently master new technology, then provide support and consultation on its usage.
• Collaborate with laboratory technicians for software installation and maintenance.
• Provide support and consultation on usage of new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed