Desktop Technician
About The Position
The Desktop Technician will diagnose and troubleshoot end-user desktop application issues, providing appropriate solutions. This role involves providing in-person/onsite support and ensuring timely resolution of problems or escalation on behalf of the end-user to guarantee their satisfaction. The technician will also provide incident status updates to management and end-users per service level guidelines, support and maintain effective relationships with users, and develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. The position requires support for PCs, laptops, printers, cell phones, and tablets, and effective communication with end users of all technical and non-technical skill sets, adhering to all standard operating procedures (SOP) through the effective use of Knowledge Management.
Requirements
- Help desk support
- Windows 10/11
- M365
- Chat Support
- VPN
- Ticketing System Experience
- Phone Support
Responsibilities
- Diagnose and troubleshoot end user desktop application issues and provides appropriate solution.
- Provide in person/onsite support
- Provides timely resolution of problems or escalation on behalf of the end user and ensures their satisfaction
- Provides incident status updates to management and end-users per service level guidelines
- Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Provide support for PCs, laptops, printers, cell phones, and tablets etc.
- Communicates with end users at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
