Desktop Technician

City of New York • Long Island City, NY

8d • Hybrid

About The Position

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting the health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work. The Bureau of IT Infrastructure and Support Services aims to provide DOHMH programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. Resilient and centralized data center services for applications and hosting databases, a customer service-oriented and secure computing environment, and delivery of information technology products and resources that have been designed, engineered and implemented to support and facilitate the agency in all of our initiatives. The Desktop Management team supports all workstations, printers, audio/visual equipment and peripherals (scanners, other tools connected to workstations). This team installs and maintains all desktop and tablet operating systems, application and desktop security updates, and dispatches trained IT technicians to DOHMH locations when issues cannot be resolved remotely or by the Helpdesk.

Requirements

• A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment
• A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above
• A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above
• A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

Responsibilities

• Administer, maintain and provide support for Microsoft SCOM servers environment.
• Monitor and provide support for both External and Internal sites using Alertsite, SCOM, and Live Maps.
• Document and maintain the new Data Center Application Dependencies, using SCOM, VMware and Alertsite.
• Assist with maintaining the Active Directory domain, including associated accounts and permissions.
• Work closely with external entities to upgrade/modify server infrastructure, add new requirements and troubleshoot server related issues.
• Assist the Director of IT Operations with creating, maintaining and evaluating documentation, i.e. backup procedures, software and hardware lists, proper naming convention, proper IP addressing.
• Create and maintain detailed documentation of any changes to the environment, as well as development of new documentation for existing systems.
• Administration and troubleshooting of OS-level issues in a VM environment, as well as hardware problems on physical servers.
• Assist with management of daily core technology operations to meet agency objectives.
• Make sound decisions consistent with essential job functions and the ability to quickly analyze problems and provide on-time resolution using agency helpdesk ticketing system (ServiceNow).
• Interpret operational needs and resolve or escalate problems in real time to appropriate teams for resolution.
• Assist SCCM Systems Administrator in supporting SCCM server environment; Software and image deployment; Pushing agency wide system updates to internal and external devices.
• Assist ITOPS team in Support Staging/development/pre-production VMware environments.
• Enforce the policy and procedures as stated by senior management.
• Eliminate manual processes to reduce any individual dependency.
• Assist Director of IT Operations with a proper Change Management and Change Control process.

Benefits

• premium-free health insurance plan
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund
• a public sector defined benefit pension plan with steady monthly payments in retirement
• a tax-deferred savings program
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED