Desktop Technician - Greenwood, SC
About The Position
The Desktop Technician serves as the primary local technical resource at the Greenwood, South Carolina site, providing onsite support for end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives. The role includes deskside troubleshooting, device deployment and lifecycle management, support for site-specific operational technology, and onsite assistance to infrastructure and network teams. The technician manages incidents and requests through ServiceNow or another approved ticketing system, meets service level agreements, maintains accurate documentation, and follows customer security, safety, and operational policies. CompucomStaffing employee relationship managers provide career guidance and reemployment assistance throughout the engagement.
Responsibilities
- Provide onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices.
- Troubleshoot and resolve Windows operating system, application, and peripheral device issues; provide Microsoft 365 and business productivity application support.
- Assist end users with account access, device setup, and day-to-day technical support, including VIP and executive-level support as required.
- Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
- Perform hardware upgrades and break/fix repairs, coordinate warranty activities, and execute device refreshes, migrations, and asset lifecycle management processes.
- Maintain accurate asset inventory records and tracking documentation; support device patching, compliance, and security requirements in accordance with customer standards.
- Support printers, label printers, handheld scanners, RF devices, and other workplace technologies.
- Troubleshoot manufacturing and operational endpoint devices and site-specific technologies; assist with laboratory systems, virtual machine environments, and operational technology systems as directed.
- Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.
- Provide onsite smart-hands support for infrastructure and network teams.
- Assist with network hardware activities involving switches, wireless access points, UPS systems, and related equipment, following established procedures.
- Support cabling, rack installations, technology deployment projects, site moves, adds, changes, and infrastructure upgrades.
- Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
- Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems; meet established service level agreements and maintain accurate ticket documentation.
- Communicate with end users, site leadership, and cross-functional support teams; identify recurring issues and recommend process improvements.
- Ensure compliance with customer security, safety, and operational policies and standards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
