Desktop Technician I

Eisenhower Health•Rancho Mirage, CA

1d•Onsite

About The Position

Provides technical desktop support for Eisenhower Health computers and associated peripherals. This role involves installing, configuring, and maintaining desktop computers, laptops, monitors, printers, mobile devices, and other peripheral devices throughout their entire lifecycle, including proper retirement of equipment. The Desktop Technician I will also manage Active Directory and Group Policy for IT desktop objects, install and configure operating systems, software applications, and drivers, and provide basic troubleshooting and support for software/hardware related issues. They will respond to help desk tickets and inquiries from end-users, perform initial diagnosis and resolution, or escalate issues as necessary. Additionally, this role assists in performing routine updates, patches, and maintenance tasks, maintains accurate records of hardware and software inventory, and documents troubleshooting steps and resolutions. The technician will also assist users with basic IT tasks and provide training, troubleshoot basic network connectivity issues, and maintain performance metrics. The role also emphasizes maintaining a clean and organized work environment and tools.

Requirements

Associate’s degree in IT related field or an additional one (1) year of applicable IT experience in lieu of degree
Valid CA driver license
CompTIA A+, or equivalent, within six (6) months of hire/promotion
One (1) year of experience as Desktop Technician or equivalent role or two (2) years of experience as a Desktop Technician or equivalent role in lieu of degree or completion of Desktop Technician rotation in EMC IT Apprentice program
Ability to ask clarifying questions and review documents for accuracy
Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors
Ability to effectively communicate in a positive and professional manner
Ability to learn and be coached
Ability to prioritize tasks and manage time efficiently to meet deadlines
Knowledge of current/past Windows Operating System, Microsoft Office Suite, and other common Windows based software; exposure to Mac may be intermittent
Knowledge of Windows Event logs and the idea/concept of application log file
Self-starter; driven to take action without needing prompting
Writing skills for the creation of application installations, knowledge base articles and other procedures

Nice To Haves

Bachelor’s degree in an IT related field
IT Service Desk experience in healthcare

Responsibilities

Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.
Utilizes entry-level knowledge to evaluate and resolve IT issues while learning industry best practices and standards.
Installs, configures, and maintains desktop computers, laptops, monitors, printers, mobile devices, and other peripheral devices; encompasses the entire lifecycle of devices including proper retirement of equipment.
Active directory and group policy management for IT desktop objects, including workstations and auto-logon accounts.
Installs and configures operating systems, software applications, and drivers.
Provides basic troubleshooting and support for software/hardware related issues and performs repairs or replacements as necessary.
Responds to help desk tickets and inquiries from end-users regarding desktop hardware and software issues.
Provides initial diagnosis and resolution or escalates issues to Desktop Technician II support as necessary.
Assists in performing routine updates, patches, and maintenance tasks on desktop systems to ensure security and optimal performance.
Maintains accurate records of hardware and software inventory; labels and stores equipment as needed.
Documents troubleshooting steps and resolutions for future reference.
Assists users with basic IT tasks and provide training on how to use hardware and software effectively.
Assists in troubleshooting basic network connectivity issues such as verifying cable connections and IP configurations.
Installs, troubleshoots, and maintains PC and client applications.
Maintains performance metrics for the role; closes a minimum number of tickets per week as directed by leadership.
Advises Information Systems leadership of any issues that could relate to customer satisfaction.
Keeps all tools clean and in a secured (stored) environment when not in use.
Keeps desktop area neat and clean; this includes all storage areas, bench and personal space.
Performs other duties as assigned.