Desktop Tech Support Analyst

INFO ORIGIN INC • Madison, WI

14h • $18 - $20 • Onsite

About The Position

We are seeking an experienced Desktop Support / ITSM Consultant to provide technical support and help improve IT Service Management processes. The ideal candidate will have strong desktop troubleshooting skills, ITSM/ITIL knowledge, and excellent communication skills.

Requirements

• 4–7 years of relevant experience.
• Strong desktop support and troubleshooting experience.
• Experience with desktop hardware, software, laptops, printers, and mobile devices.
• Knowledge of ITSM and ITIL best practices.
• Excellent communication and interpersonal skills.
• Strong problem-solving, organizational, and time-management skills.
• Ability to work independently and manage multiple priorities.

Nice To Haves

• ITIL 4 Foundation certification.
• CompTIA A+ certification.

Responsibilities

• Provide in-person desktop and technical support to employees.
• Troubleshoot and support desktop operating systems, applications, hardware, laptops, printers, and peripherals.
• Support Android, iOS, and other mobile devices.
• Handle escalated issues from the help desk.
• Diagnose, patch, configure, and deploy desktop systems and IT hardware.
• Identify and implement ITSM process improvements based on ITIL best practices.
• Work with users at all levels, including executives.
• Prioritize tasks and resolve technical issues efficiently.
• Document solutions, procedures, and support activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed