Desktop Systems Technicians II - Temporary to Permanent

Sturdy Memorial Hospital•Attleboro, MA

22h•$24 - $36•Onsite

About The Position

This is a temporary position with the potential to become permanent after 12 months. The role is fully onsite and requires 40 scheduled weekly hours, typically Monday through Friday, with some on-call duties every 6-7 weeks. The Desktop Systems Technician II is responsible for various aspects of hardware and software support within the PC environment. This includes managing a ticket queue for problems and requests, providing technical support and customer service to staff, collaborating on IT projects, and assisting with the IT solutions database.

Requirements

Associates degree in related field of study
Work experience of 2-4 years may be substituted in lieu of education
Strong understanding of Windows operating systems and applications
Experience working with M365 products and applications
Ability to dissect and troubleshoot technical issues
Excellent teamwork and communication skills
Strong organizational and multi-tasking skills
Sit for long periods of time.
Use their hands to handle, control, or feel objects, tools, or controls.
Repeat the same movements.
See details of objects that are less than a few feet away.
Speak clearly so listeners can understand.
Understand the speech of another person.

Nice To Haves

A+ Certification preferred
additional certifications (Microsoft in particular) are a plus
Experience working in a healthcare and/or customer service setting
Familiarity or experience working with Entra ID (formerly Azure AD) and Intune

Responsibilities

Oversee a ticket queue for submitted problems and requests.
Provide customer service and technical support to staff.
Collaborate and work solo on various projects and initiatives within the IT environment.
Assist in tracking and maintaining of IT solutions database.
Technical support and customer service to hospital staff.
Hardware and software deployment and maintenance.
Maintain ticket queue and support documentation.
Assist with IT projects and initiatives.