Temporary Desktop Support Technician

Gravie•Minneapolis, MN

1d•Onsite

About The Position

We are looking for a Temporary Desktop Support Technician to help us as we bring on new employees during our busy season. You will play a pivotal role in ensuring the smooth functioning of our IT infrastructure. Your responsibilities will span various aspects of IT support, including tier-1 IT support as required for local and remote users including ticket handling, application and SaaS support, hardware inventory management, and licensing compliance. Your diverse skill set, and experience will be crucial in providing on-site support to our team in our Minneapolis office five days a week.

Requirements

1+ years of experience in an IT setting that includes troubleshooting and supporting Chrome and Mac laptops.
Ability to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software.
Knowledge of Google Workspace (gmail, docs, sheets, slides), Microsoft office, Zoom, Slack
Ability to troubleshoot technical issues, determine root causes, and resolve issues.
Ability to learn new technologies quickly.
Strong customer service
Excellent communication and interpersonal skills to interact with team members and clients.
Detail-oriented with strong organizational and time management skills.
Ability to work independently and collaboratively in a fast-paced and dynamic environment.

Nice To Haves

Experience in Five9
Chromebooks
Duo or Okta multifactor authentication
Freshservice
AWS AppStream or virtual desktop environments
Zoom Rooms

Responsibilities

Primarily work Level 1 support tickets.
Manage and support Windows, Chrome, and Mac hardware and software, including laptops, peripherals, applications, printers and networking.
Provide on-site and remote technical support to end-users, addressing hardware, software, and network-related issues.
Handle IT tickets and incidents, prioritize tasks, and resolve or escalate as needed to meet service-level agreements.
Support and troubleshoot applications used within the company, including SaaS solutions.
Oversee hardware inventory in the office and ensure accurate records.
Coordinate the shipping and receiving of IT equipment, ensuring secure and timely deliveries.
Assist in the setup and configuration of new Windows and Mac laptops with the necessary software and updates.
Stay current with Chrome, Windows and Mac hardware and OS advancements, SaaS applications, and best practices.
Support and manage cloud services for email, calendar and file sharing (Google Apps).
Collaborate with cross-functional teams to ensure smooth IT operations and foster a productive work environment.
Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.