Desktop Support Technician
The Raymond Corporation•Lawrence, MA
•$25 - $34•Onsite
About The Position
We’re seeking an experienced Desktop Support Technician to support IT at our Lawrence, MA facility. As our primary on-site point of contact, you’ll provide Tier 1 and 2 support across hardware, software, and basic networking. We’re looking for a collaborative troubleshooter who loves solving problems and helping people. If you’re ready to take the lead on-site and be part of a forward-thinking IT organization, apply today!
Requirements
- 2–3 years of experience in Helpdesk, Desktop Support, or Technical Support roles
- Strong working knowledge of Windows 10/11 and Microsoft Office / Microsoft 365
- Experience supporting desktop and laptop hardware, printers, and peripherals
- Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP
- Experience using ticketing systems and documenting technical support activities
- Strong customer service, communication, and interpersonal skills
- Ability to manage priorities, work independently, and collaborate effectively within a team environment
Nice To Haves
- Associate or bachelor’s degree in information technology or related field preferred
- Industry certifications such as CompTIA A+, Network+ or Microsoft certifications preferred
- Experience with workstation imaging, endpoint management tools or mobile device management (MDM) preferred
- Exposure to VPN’s, VolP systems, or basic IT security best practices preferred
Responsibilities
- Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment
- Respond to and resolve helpdesk tickets via phone, email, remote access tools, and onsite support
- Troubleshoot and support Windows 10/11, Microsoft Office, Microsoft 365, and standard business applications
- Install, configure, image, and deploy new workstations and laptops
- Perform basic user account administration, including password resets, Active Directory changes, and access requests
- Escalate complex or unresolved issues to senior IT staff or specialized support teams as appropriate
- Document incidents, troubleshooting steps, and resolutions in the ticketing system
- Assist with employee onboarding and offboarding processes, including equipment setup and system access provisioning
- Maintain IT asset inventory and assist with hardware lifecycle management
- Provide courteous, professional, and timely support to all end users
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
