Desktop Support Technician

Braided Technologies.•Manchester, NH

7d•Onsite

About The Position

Braided Technologies is a managed IT services provider based in Haverhill, MA, supporting organizations across New England. We're hiring a full-time Onsite IT Support Technician dedicated to one of our client sites — a nonprofit human services organization in Manchester, NH. You'll be a Braided employee working onsite at the client's offices five days a week, with our remote engineering team behind you on every ticket. This is a hands-on, people-facing role — right for someone who likes solving problems in person rather than over the phone all day.

Requirements

Roughly 1+ years in a helpdesk, desktop support, or similar IT support role (or strong equivalent experience — we care more about aptitude and reliability than credentials)
Working knowledge of Windows and Microsoft 365
Clear, patient communication with non-technical staff
Valid driver's license and reliable transportation — occasional travel between client locations, with mileage reimbursed
Ability to pass a background check, including screenings required by the client's regulatory environment

Responsibilities

Desk-side and end-user support for staff at the client site
Hardware setup and troubleshooting: workstations, printers, peripherals
Asset deployment, recovery, and inventory tracking
Hands-on support for onboarding and offboarding (equipment, accounts, workspace setup)
Meeting room and AV setup
Hands-on assistance with desk phones and related equipment, coordinating with the client's vendors
Escalate complex issues to Braided's remote engineering team and see them through