Desktop Support in Arlington, Virginia
About The Position
Virtual Service Operations is seeking motivated, career-driven individuals to join its team as Desktop Support in Arlington, Virginia. The role supports a client relationship and helps maintain workstation operations and customer satisfaction. Work is performed onsite, and candidates must live within driving distance of Arlington. Because of a government contract, U.S. citizenship is required. The position provides workstation software break-fix support, PC installation and other IMAC services, image loads, asset recovery and tagging, printer support, and Client Center (Tech Bar) support. It also includes updating IT service management records and carrying out other client-support duties as needed. Training is provided for entry-level new hires. VSO describes itself as a hybrid cloud and managed services consulting firm with partnerships including AWS, IBM, and Microsoft. The company says it provides ongoing learning and development opportunities and a variety of benefits for eligible employees related to health, retirement, professional development, and more.
Requirements
- Previous working experience in Desktop Support is desired; training will be provided for entry-level new hires.
- Knowledge of PC imaging.
- Experience with change management and incident management.
- Experience using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.
- Must be within driving distance of Arlington, Virginia and willing to work onsite.
- U.S. citizenship is required pursuant to a government contract.
- Must be able to lift up to 40 lbs.
- Must be able to stand or walk for extended periods.
- Must be able to walk up and down stairs or ramps.
- Must be able to kneel and work under desks or in confined spaces.
- Must comply with required drug testing at hire or at regular or random intervals.
- Excellent written and verbal communication skills.
- Ability to work independently while valuing teamwork.
- Excellent problem-solving skills.
Nice To Haves
- Certified Dell Technician.
- Expertise in inventory control.
Responsibilities
- Provide workstation software break-fix support.
- Perform IMAC services: PC installs, moves, adds, and changes.
- Load images.
- Recover assets and tag assets.
- Provide printer support.
- Provide Client Center (Tech Bar) support.
- Update IT service management records.
- Perform other client-support duties needed to maintain workstation operations and customer satisfaction.
Benefits
- Ongoing learning and development opportunities.
- Benefits for eligible employees related to health, retirement, and professional development, among others.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
