Desktop Support Technician

Compucom•Clearwater, FL

1d•Onsite

About The Position

CompucomStaffing is seeking a Desktop Support Technician to provide onsite end-user support at a client site in Clearwater, Florida. The technician will support users in person, troubleshoot and maintain desktop hardware and software, manage tickets and assets, and assist with IT infrastructure and deployment activities. Large IMAC events are expected for a client printer migration and PC refreshes. The role involves working independently in a fast-paced enterprise environment with limited on-site IT leadership, while collaborating with coworkers and assisting the Site Leader with established processes and escalations.

Requirements

At least 1 to 3+ years of experience supporting PC hardware and software.
Solid desktop fundamentals and experience with PowerShell, Intune, and system administration.
Working experience or strong understanding of enterprise technologies, including Office 365, Windows 10 Professional, imaging, and ticketing systems.
Experience working in an enterprise environment.
Ability to handle multiple projects.
Confident, positive approach to customer service and comfort with frequent personal interaction.
Strong ability to diagnose, troubleshoot, and replace internal PC and laptop hardware components, including motherboards, hard drives, RAM, and CPUs.
Ability to troubleshoot PC software issues, including Windows blue screens, Outlook, and network printer connectivity.
Ability to work independently and be available for scheduled hours.
Ability to work proactively with limited site IT leadership.
Must be authorized to work in the United States without current or future employer sponsorship.
W2 employment only; Corp-to-Corp arrangements are not accepted.
Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment; interviews will be recorded where permitted by law, and participation and consent to applicable recording requirements are required to continue in the hiring process.

Nice To Haves

Experience supporting applications related to engineering, manufacturing, and logistics.
Energetic, professional, heads-down, social, and process-driven personality suited to the environment.

Responsibilities

Account for work using a visual task board, the ServiceNow ticket system, and regular team stand-up meetings.
Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot software and computer peripherals.
Set up, configure, and add hardware; perform install, move, add, and change work.
Manage assets and support large printer-migration and PC-refresh events.
Ensure tickets requiring follow-up work or calls receive appropriate attention.
Assist with installations, configurations, upgrades, patches, and other maintenance of server equipment.
Perform backup, recovery, and security procedures, both planned and during emergencies.
Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
Assist with diagnosing network hardware and performance problems.
Perform approved installation, configuration, and maintenance of physical networks.
Perform network system administration tasks, both planned and during emergencies.
Provide face-to-face technical support to end users at the customer site.
Back up and burn end-user data.
Help develop and document improvements to current processes.
Assist coworkers in resolving end-user technical issues across the program.
Assist the Site Leader in executing established processes and escalations.
Diagnose shop-floor PC deployment issues.