Desktop Support Technician - San Francisco, CA

Military Spouse Corporate Career Network•San Francisco, CA

4d•Onsite

About The Position

CompucomStaffing is recruiting a Desktop Support Technician to provide onsite IT support for its client in San Francisco, California. The role supports Lenovo desktops and laptops, docking stations, peripherals, Microsoft Windows and Microsoft 365, Active Directory/Azure, network connectivity, and Lexmark printers. The technician troubleshoots, installs, configures, maintains, and repairs devices; manages and documents ITSM tickets within established SLAs; and escalates complex issues to Level III teams. The role requires professional customer service and adherence to security, confidentiality, compliance, and change-management procedures in a customer environment where availability, security, compliance, and service quality are critical. The position is onsite. The stated wage range is $20.19–$26.92 per hour, unless the local minimum wage is higher. Starting pay may vary based on geography or market, skills, education, experience, and other qualifications. This is a W-2 position; Corp-to-Corp arrangements are not accepted. Candidates must be authorized to work in the United States without current or future employer sponsorship. AI may be used to screen or assess applicants, but not to substantially replace human decision-making.

Requirements

CompTIA A+ certification.
Excellent troubleshooting and problem-solving skills.
Ability to work independently in an onsite campus environment.
Strong customer-service and interpersonal skills.
Professional communication with employees, executives, auditors, and third-party vendors.
Understanding of the importance of security and confidentiality.
Ability to follow security, compliance, change-management, and customer procedures.
Ability to work effectively in a customer environment where system availability, security, compliance, and service quality are critical.
Must be authorized to work in the United States without the need for current or future employer sponsorship.

Responsibilities

Provide day-to-day onsite IT support for Lenovo desktops and laptops, docking stations, peripherals, Microsoft Windows and Microsoft 365, Active Directory/Azure, network connectivity, and Lexmark printers.
Troubleshoot hardware and software issues.
Install, configure, maintain, and repair devices.
Manage and document ITSM tickets within established SLAs.
Escalate complex issues to Level III teams.
Deliver professional customer service while adhering to security, confidentiality, compliance, and change-management procedures.
Maintain accurate ITSM/ticket documentation and administrative records.