Desktop Support Technician - San Francisco, CA
About The Position
CompucomStaffing’s client is seeking a Desktop Support Technician to provide onsite IT support in San Francisco, California. The role supports Lenovo desktops and laptops, docking stations, peripherals, Microsoft Windows and Microsoft 365, Active Directory/Azure, network connectivity, and Lexmark printers. The technician troubleshoots hardware and software issues; installs, configures, maintains, and repairs devices; and manages and documents ITSM tickets within established service-level agreements. Complex issues are escalated to Level III teams. The technician provides professional customer service and follows security, confidentiality, compliance, and change-management procedures. The position is onsite in a campus environment. The hourly rate is $20.19–$26.92, unless the local minimum wage is higher. Employment is W-2 only; Corp-to-Corp arrangements are not accepted. Candidates must be authorized to work in the United States without current or future employer sponsorship. AI may be used to screen or assess applicants, but not to substantially replace human decision-making.
Requirements
- CompTIA A+ certification.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently in an onsite campus environment.
- Strong customer-service and interpersonal skills.
- Ability to communicate professionally with employees, executives, auditors, and third-party vendors.
- Understanding of the importance of security and confidentiality.
- Ability to follow security, compliance, change-management, and customer procedures.
- Ability to operate effectively in a customer environment where system availability, security, compliance, and service quality are critical.
- Must be authorized to work in the United States without current or future employer sponsorship.
Responsibilities
- Provide day-to-day onsite IT support for Lenovo desktops and laptops, docking stations, peripherals, Microsoft Windows and Microsoft 365, Active Directory/Azure, network connectivity, and Lexmark printers.
- Troubleshoot hardware and software issues.
- Install, configure, maintain, and repair devices.
- Manage and document ITSM tickets within established SLAs.
- Escalate complex issues to Level III teams.
- Deliver professional customer service while adhering to security, confidentiality, compliance, and change-management procedures.
- Maintain accurate ITSM/ticket documentation and administrative records.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
