Desktop Support Technician III

Trident Consulting•Aliso Viejo, CA

1d•Onsite

About The Position

The IT Desktop Support Technician III provides hands-on technical support, manages IT assets, and owns onboarding and offboarding for onsite and remote employees. The role requires a customer-focused mindset, strong troubleshooting skills, and the ability to work independently in a fast-paced environment. The position supports system stability, security, and scalability, as well as ongoing IT projects and operational improvements. The position is a contract role based onsite in Aliso Viejo, California, at a rate of $36 per hour on W-2.

Requirements

High school diploma or equivalent experience is required.
Minimum of 2–5 years of related experience.
Advanced experience with Windows, macOS, and enterprise IT environments.
Experience supporting Active Directory, Entra ID, and Office 365 environments.
Ability to plan and prioritize workload with minimal supervision.
Excellent customer service skills.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Develop training materials and procedures, or train users in the proper use of hardware or software.
Set up equipment for employee use, including installing cables, operating systems, and appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment according to design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions, or installation activities.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems or provide technical support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Assist with onboarding new employees.
Make recommendations for organizational hardware and software.
Perform desktop and laptop system deployments, including hardware and software configuration.
Provide regular updates on ticket, open issue, and project status.
Troubleshoot supported desktop operating systems and applications.
Own onboarding and offboarding for onsite and remote employees.
Manage IT assets.